Managed Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78om44

Experteer Overview
In this role you lead outsourced service delivery for a payments platform, ensuring regulatory and scheme compliance, production support, and end-to-end IT solutions. You will coordinate across Milan, Basildon, and India, aligning client expectations with contractual and regulatory obligations. You drive multi-vendor, cross-functional delivery from concept through production, balancing operational excellence with strategic IT investments. This position offers impact at scale in a global fintech environment.
Retribuzione / Benefits
Act as the primary client and vendor contact to translate objectives into actionable plans
Oversee end-to-end service performance, including production support and incident management
Lead distributed onshore/offshore teams across multiple locations
Manage budgets, resources, and trade-offs between scope, cost, and risk
Guide SDLC delivery across Waterfall and Agile, including planning,



estimation, and release
Provide technical direction in the payments domain and ensure adherence to standards
Define operational processes, launches, training, and continuous improvement based on feedback
Responsabilità
12+ years in processing platform application support or development (e.g., VisionPLUS)
Strong knowledge of credit card issuing and acquiring businesses
Proven negotiation and stakeholder management skills
Experience with SDLC, Waterfall and Agile, for large-scale IT implementations
Extensive product and program management experience with requirements documentation and process mapping
Background in cards/payments industry with solution, architecture, and development exposure
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78om44