Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78oobd

Overview
The Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process.
This role is working specifically for BMP Tappi, a manufacturing site located in Milan and part of the Essentra Components group, specializing in the production of high-quality closures and caps & plugs for automotive and manufacturing industries.
Our manufacturing site is a key hub within our global operations, delivering innovative and sustainable solutions to customers worldwide.
The role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfillment within a fast-paced manufacturing environment.
Typical Accountabilities
Manage the full order lifecycle, from order entry to delivery
Act as the main interface between customers and internal teams (Sales, Supply Chain, Production)
Monitor order status and proactively communicate updates, delays, or potential issues
Ensure accurate data entry and maintenance in ERP systems
Coordinate with production planning to align customer requirements with manufacturing schedules
Handle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction
Support the Sales Team in the preparation of the quotations
Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.




Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally
Ensure compliance with company policies, quality standards, and service level agreements
Contribute to continuous improvement initiatives to enhance customer service processes
Supporting the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes
Required Skills & Experience
Previous experience in a customer service or related role
FluentItalian andEnglishlanguageskills-writtenandverbal
Strong customer orientation and problem-solving skills
Excellent communication and interpersonal abilities
Problem-solving skills
High attention to detail and accuracy
Team player with strong cross-functional collaboration skills
Basic to mid-level math and analytical skills
Proficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word)
Ability to manage multiple priorities in a dynamic, deadline-driven environment
Proactive mindset with a continuous improvement approach
Experience working for a manufacturer of industrial products
Experience in an international/multinational company
Familiarity with ERP systems (e.g., SAP; Dynamics) and order management processes
What we offer
Discretionary annual premio
27 days annual leave plus bank holidays
Additional day of annual leave for birthday
Paid day off for volunteering
Employee assistance program
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78oobd