Sales Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78pjsi

Role Overview

We are currently looking for a Sales Manager to join our boutique located in Piazza di Spagna, Rome. As a Sales Manager, you will act as a true Brand Ambassador, leading by example on the sales floor and ensuring that every client enjoys an exceptional, personalized and memorable experience. In this flagship environment, you will play a key role in driving business performance, developing the team, and upholding the highest standards of service and brand excellence.

Your Contribution

- Partner closely with Store Management to achieve and exceed the boutique’s sales targets and overall business objectives.
- Drive a strong client‑centric culture, ensuring the consistent delivery of an elevated and personalized customer experience in line with brand expectations.
- Ensure full compliance with company policies, procedures, and guidelines, acting with integrity and professionalism at all times.
- Coordinate and oversee both Front of House and Back of House activities, ensuring seamless operations and alignment with store standards.
- Lead by example on the shop floor, inspiring the team to achieve excellence in client service, sales performance, and brand representation.
- Take ownership of team development by supporting onboarding, coaching, and continuous training, in line with company guidelines and the Mentoring Program.
- Monitor key performance indicators (KPIs),



analyzing results and supporting the implementation of action plans to optimize sales and operational efficiency.
- Support CRM initiatives, fostering client loyalty and long‑term relationships through proactive clienteling activities.
- Collaborate with Visual Merchandising to ensure the boutique presentation reflects brand image and maximizes commercial opportunities.

What You Bring to the Team

- Fluency in Italian and English; additional languages are considered a strong advantage, especially in an international luxury environment.
- At least 5 years of relevant experience in retail, with solid exposure to supervisory or managerial responsibilities, preferably in luxury or premium brands.
- Strong understanding of Client Ceremony and its impact on client engagement, loyalty, and business performance.
- Proven ability to lead, motivate, and develop a team, fostering a collaborative and high‑performance culture.
- Solid knowledge of visual merchandising standards and in‑store excellence.
- Experience with stock management, inventory processes, and coordination with back‑of‑house operations.
- Familiarity with CRM tools and clienteling strategies to drive client retention and growth.
- Strong analytical and numerical skills, with the ability to interpret sales data and KPIs.
- A commercial and results‑driven mindset, combined with attention to detail and operational excellence.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78pjsi