Client Services Executive
Pubblicato il 31-07-2026 - Altro in Milano
As a Client Services Executive at Fiserv, you will be the primary contact for assigned clients, ensuring timely delivery of service and resolution of inquiries. You'll drive client satisfaction, uphold SLAs and KPIs, and advocate for clients within the company to continuously improve performance. You will collaborate across teams to reduce issues, deliver client education, and report on operational metrics. This role offers global scale in fintech, with a focus on reliable, secure service delivery.
Own and resolve client tickets and inquiries promptly
Proactively manage cases to reduce new tickets and open issues
Advocate for clients to meet or exceed KPIs and SLAs
Improve client satisfaction and likelihood-to-recommend scores
Monitor performance trends and reduce future demand
Track and manage incidents and implement preventative measures
Coordinate with cross-functional teams to boost efficiency
Provide client education and training for users
Support other teams operationally as needed
Produce and maintain SLA and performance reporting
Adhere to Fiserv processes, procedures, and standards
Previous experience in a customer-facing role
Experience in banking, payment processing, or payments-related customer service is strongly preferred
Strong client focus and empathy
Clear and concise verbal and written communication
High attention to detail and quality
Strong time-management and prioritisation skills
Self-motivated, able to work independently and collaboratively
Ability to work under pressure and meet tight deadlines
Proficient in Microsoft Office
Comfortable in a technology-driven fintech environment
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