Trainer and technical support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78pskk

Technical Trainer & Software Support Specialist – CAD/CAE (IGE‑XAO / ETAP)
Employment Type: Full‑time
This role combines technical expertise with a passion for training and customer support. Your contribution will help customers successfully adopt and use IGE‑XAO/ETAP CAD‑CAE software solutions.
Deliver technical training sessions on IGE‑XAO/ETAP electrical CAD‑CAE software to customers and partners.
Provide technical support, troubleshooting, and guidance to users via email, phone, and remote assistance.
Prepare training materials, documentation, and updated learning resources.
Collaborate with internal teams to resolve complex technical issues and contribute to product improvement feedback.
Assist in pre‑sales activities when required by demonstrating software capabilities.
Technical background in electrical engineering, automation, industrial design, or related fields.
Experience with CAD/CAE tools for electrical design.




Willingness to work on‑site tempo pieno in Bergamo.
Good command of the English language, both written and spoken.
Familiarity with IGE‑XAO or ETAP products.
Curiosity for learning new technologies and commitment to continuous improvement.
Reliability, trustworthiness, and a proactive approach in supporting customers and colleagues.
Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. Certain positions dealing with sensitive and/or third‑party personal data may involve additional background check criteria.
We value diversity and the expertise that people from different backgrounds bring to our business.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78pskk