Operations Manager, Customer Fulfillment

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Operations Manager, Customer Fulfillment
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.
The applicable collective agreement (CCNL) for this role is Logistica, Trasporto Merci e Spedizione. The position is classified at livello Quadro or above, depending on the candidate’s skills, competences and experience.
Manage and develop a team of Area Managers
Lead operational teams on a shift, deal with issues, and positively impact site performance
Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
Work closely with other support teams, including HR, Finance, Health and Safety, and Security
You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day‑to‑day operations at your site but also contribute to new ways to innovate at your site.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.
Customer Fulfilment, or CF, is where it all started for Amazon. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology,



we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast‑paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
A degree
Relevant experience in people and stakeholder management
Advanced proficiency in verbal and written English and intermediate proficiency in the local language
Relevant experience in using data or anecdotal evidence to influence business decisions
Relevant experience in key areas of production and supply chains
Possess a degree from an accredited institution
Previous experience in leading large, diverse teams
You possess the ability to manage details, establish and carry out root cause analysis, and then extract and analyse the data you generate
You thrive on change, and are willing to relocate if necessary
You have excellent written and spoken English and Italian
Work shifts, including weekends, in an operational 7/365 environment




Preferred qualifications are not required to apply for a position at Amazon. Experience in Lean, Six Sigma and Kaizen techniques
Experience in a similar logistical working environment
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Ideally degree qualified in Engineering or a Supply Chain/Logistics/ Manufacturing related discipline or MBA graduate.
Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance‑related pay potential, we offer a whole host of other benefits, including an employee discount.
The base salary listed corresponds to working on a full‑time basis. For part‑time hours, the salary will be pro‑rated.
Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.
We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult the Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78q0oh