Help Desk
Pubblicato il 02-08-2026 - Michael Page International Italia in Roma
ph3Opportunità /h3 ul liMultinational legal services firm /li liInternational environment focused on technological innovation /li /ul h3Azienda /h3 pMultinational legal services firm. /p h3Offerta /h3 ul libTicket support: /b ul liEnsure customer issues are directed in the first instance to the Service Desk and ServiceNow tickets raised for all activities. /li liMonitor ServiceNow incident queues, ensuring timely resolution of Incidents within SLA. /li liEscalation point of contact on the ground /li liActioning requests from IT Service Desk /li liRaising tickets on behalf of employees if can't fix /li /ul /li libOnboarding/Offboarding: /b ul liOnboarding - provisioning of new laptops, build, peripherals /li liOffboarding - organising laptop and peripheral collection /li /ul /li libIT Asset Management: /b ul liManaging mobile devices, headsets peripheral, ordering stock; product life cycle of the asset (from the moment of purchase) /li liEnsuring all processes are followed for the recording and tracking of hardware assets /li /ul /li libClient support: /b ul liClient Support in an office environment (any ad hoc requests from the clients onsite) /li /ul /li libMajor incident support: /b ul liMajor incident management as the extension of the central function /li liFloor walking, investigating and line of communication /li liGathering feedback and helping facilitating that in the office /li /ul /li libEnd user device management: /b ul liUser hardware defect support (laptop/mobiles) /li liUser hardware peripheral support /li /ul /li libEmployee offsite support: /b ul liInternal conference/events support (non-client facing) /li liOffsite Partner/Exec support on special occasions (subject to IT Support Lead or Regional IT Support Manager approval)
/li /ul /li libAV Support (non-UK): /b ul liTechnical assistance, preventive maintenance, upgrades and updates /li /ul /li libBuilding Infrastructure (Core): /b ul liMaintenance of any equipment related to network /li /ul /li libSpecial Projects (subject to IT Support Lead or Regional IT Support Manager approval) /b ul liAssist with scheduling IT support for projects requiring on-site assistance /li liChange agent - acting as an advocate of changes within IT onsite /li liE.g. Local office reorganisation support /li /ul /li /ul h3Competenze ed esperienza /h3 pSkills: /p ul liAbility to communicate effectively at all levels with both the business and other IT departments /li liExceptional customer service skills with good attention to detail /li liSelf-motivated, enthusiastic team player, with a 'can do' attitude /li liExcellent organisational and time management skills /li liPossess excellent problem-solving skills /liliBeing confident, proactive and flexible in your approach /li liAbility to learn new technologies quickly /li liAbility to work in a pressurised/stressful environment /li liWillingness to travel and work in other offices within the respective region /li liB2 level English proficiency /li /ul pTechnical competency: /p ul liStrong technical and troubleshooting skills, with experience in software used in a professional services environment /li liHigh level of IT literacy especially within a Microsoft environment /li liBasic understanding of Network Infrastructure /li liKnowledge of legal and finance applications (e.g. Intapp, SAP) /li /ul h3Completa l'offerta /h3 ul liGreat career opportunity /li liInternational work environment /li li2 days of remote working per week /li /ul /p #J-18808-Ljbffr