31 lug - Napoli
Costa Crociere
Questa posizione è in Costa Crociere S.p.A.
Riassunto dell'occasione da parte della Joinrs AI:
Costa Crociere S.p.A. cerca un
Costa Ambassador (Sales Advisor)
con diploma o laurea in turismo, lingue o discipline umanistiche. Il ruolo prevede di coinvolgere gli ospiti, offrendo consulenze personalizzate, promuovendo vendite consultive e contribuendo al successo commerciale a bordo. Sono offerti contratto a tempo determinato, vitto, alloggio, benefit a bordo e percorsi di crescita professionale.
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Costa Ambassador (Sales Advisor)
Shipside
Career
Are you ready to turn your sales expertise into unforgettable guest experience while driving commercial success onboard?
What You Will Do
As a sales advisor you will inspire guests to make the most of their Costa journey. By combining storytelling, relationship-building and sales expertise, you will help them discover unforgettable experiences while contributing to the success of our onboard business. Every conversation will be an opportunity to create value, excitement and lasting memories.
Customer Relationship & Guest Experience
Build trusted relationships with guests, acting as their onboard consultant and point of reference.
Create personalized experiences by understanding guest needs and recommending the most relevant products, services and experiences.
Use engaging storytelling and tailored communication to inspire guests and enhance their cruise journey.
Consultative Selling & Revenue Growth
Recommend the right product, service or experience at the right moment, through a consultative approach.
Maximize revenue through cross-selling and up-selling opportunities.
Overcome objections, guide purchasing decisions and successfully close sales.
Commercial Excellence & Business Impact
Apply retail best practices, including visual merchandising, process optimization and asset protection.
Monitor sales targets and support onboard departments in achieving their commercial goals.
Support the development of sales capabilities across onboard teams.
Actively contribute to revenue meetings, proposing new ideas to drive business growth.
Safety & Professional Standards
Promote a culture of safety, service excellence and professionalism, ensuring compliance with company health and safety procedures.
Who You Are
Required
Secondary school diploma or degree in tourism, languages or humanities.
At least 1 year of experience in Retail/Sales, ideally in cross-/up-selling or onboard revenue roles.
Excellent command of English (C1) and knowledge of 2 other languages at minimum B2 level (Italian, French, German, Spanish).
Good knowledge of MS Office (Word, PowerPoint, Excel).
Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences.
Results-oriented and resilient, motivated to achieve ambitious goals.
Authentic communicator and storyteller, able to inspire and engage with energy and empathy.
Curious, positive and open-minded, bringing creativity, inclusivity and a proactive attitude to every interaction.
Collaborative and team-oriented, comfortable working across different departments, building strong partnerships and contributing to shared goals.
Nice to Have
Previous experience on board or in international, multicultural environments.
What We Offer
Your life onboard
International experience combining travel, personal development, and independence
Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
Discounts on onboard restaurants and bars (with possible daily credit)
Accommodation & services: assigned cabin (single or double) with bathroom
Cabin cleaning + free laundry service (crew laundrette and uniforms)
Package delivery service
Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
Discounts on shops, products, hairdresser, and SPA
Wellbeing & health: Free medical assistance onboard and ashore
Welfare and wellbeing programs (sports, events, monthly activities)
Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
Crew excursions + discounts on guest tours
Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)
Discover Your Benefits
What We Offer
Your Growth
Structured onboarding + welcome kit
Mentorship program with a dedicated mentor
Clear career path within your department
Learning Officer for skills development and continuous improvement
Development model to identify and promote talented individuals
Explore Your Potential
Why Costa
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world's seas for more than 75 years, offering our guests a unique experience on board and on land.
We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.
Additional Info
Your Contract
Fixed-term, full-time, onboard – CBA signed on ********** for shipboard personnel employed by CSCS
Location
On Board
Application deadline
30/10/2026
Time required to submit the application
Approximately 3 minutes
CV Format
PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team
(Not for submitting applications)
Further information
Visit our dedicated section Shipside
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