Customer Care Representative (Bdc) In Office (Florence, Ky)
Pubblicato il 31-07-2026 - Pete's RV Center in Italia
Pete's RV Center is hiring a full-time, in-office Customer Care Representative for our Business Development Center (BDC) in Florence, KY. In this role, you'll be the friendly first point of contact—answering inbound calls, assisting customers with questions, and scheduling appointments for the right team. If you're professional on the phone, organized, and motivated by goals and incentives, we'd like to meet you.
What you'll do
Handle inbound calls and respond to customer questions with professionalism and care
Schedule, confirm, and manage customer appointments
Enter and update customer information accurately in internal systems
Coordinate with internal teams to route requests and ensure timely follow-up
Support a welcoming, high-energy customer experience
Why you'll like this role
Paid training, clear expectations, and ongoing coaching
Incentives for performance (commission/bonus opportunities)
Consistent, full-time, in-office schedule
Supportive team culture focused on great customer experiences
A goal-driven role where your individual results are recognized
Strong phone communication skills and a customer-first mindset
Reliable, punctual, and professional
Comfortable with computers for data entry and scheduling (including basic Excel)
Organized, detail-oriented, and consistent with follow-up
Positive attitude, coachable, and motivated by goals
Training & Compensation
Paid training provided (immediate and ongoing)
After training: Averaging $45k to 60k annually, plus premio opportunities
Currently qualified Customer Care Representatives are earning $55K plus
Full-time, onsite position (no remote work available)
Benefits
Health, dental, vision, and life insurance options
401(k) with company match
Five-day work week with full-time hours
Paid time off (PTO)
Company?paid life insurance
About Pete's RV Center
Pete's RV Center is a family?owned business that has helped families enjoy the outdoors since ****. As the #1 RV dealership in New England, we proudly serve customers across Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, Virginia, and Maine. We're a growing company that values our employees and the contributions they make in today's competitive marketplace.
How to apply
Apply with your resume. Our hiring process typically includes:
Quick phone conversation
In-person interview
Offer and start date
Equal Opportunity Employer
Pete's RV Center is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
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