Trainer and technical support

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Job Title: Technical Trainer & Software Support Specialist – CAD/CAE (IGE‑XAO / ETAP)

Location: Bergamo, Italy

Employment Type: Full‑time

Overview

This role combines technical expertise with a passion for training and customer support. You will join a collaborative and supportive team that values knowledge sharing, problem‑solving, and continuous improvement. Your contribution will help customers successfully adopt and use IGE‑XAO/ETAP CAD‑CAE software solutions.

Key Responsibilities

- Deliver technical training sessions on IGE‑XAO/ETAP electrical CAD‑CAE software to customers and partners.
- Provide technical support, troubleshooting, and guidance to users via email, phone, and remote assistance.
- Prepare training materials, documentation, and updated learning resources.
- Collaborate with internal teams to resolve complex technical issues and contribute to product improvement feedback.
- Assist in pre‑sales activities when required by demonstrating software capabilities.

Essential Requirements

- Technical background in electrical engineering, automation, industrial design, or related fields.
- Experience with CAD/CAE tools for electrical design.
- Strong communication and presentation skills.
- Ability to analyse technical problems and propose effective solutions.




- Willingness to work on‑site tempo pieno in Bergamo.

Desired Skills

- Good command of the English language, both written and spoken.
- Familiarity with IGE‑XAO or ETAP products.
- Strong teamwork attitude, openness to feedback, and collaborative mindset.
- Curiosity for learning new technologies and commitment to continuous improvement.
- Reliability, trustworthiness, and a proactive approach in supporting customers and colleagues.

Background Check

ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. Certain positions dealing with sensitive and/or third‑party personal data may involve additional background check criteria.

Equal Opportunity Statement

ETAP is an Equal Opportunity Employer. We are committed to providing an inclusive workplace where all employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78sgsn