Training Experience Specialist Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78sgte

The Red Hat Training and Certification team is seeking a customer‑focused and results‑driven individual to fill the role of Training Experience Specialist.

Preferred location: Rome or Milan, with optional partial remote work.

Responsibilities

- Proactively engage with a high number of assigned customers to understand their learning goals and challenge and create plans to ensure they fully utilize and maximize the benefits of their learning subscription and Training Units (TUs).
- Develop and execute a proactive renewal strategy for assigned customer accounts.
- Identify and cultivate customer advocates who can speak to the success of their learning subscription.
- Analyze customer engagement and usage data to identify trends, opportunities, and areas for improvement; generate regular reports on renewal metrics, providing insights to internal stakeholders.
- Manage inbound leads and outbound leads, overseeing lead nurturing, qualification, distribution, and follow‑up to ensure a smooth transition through the sales funnel.
- Design, implement, and manage targeted upsell campaigns to existing customers, identifying opportunities for expanding customer use of products or services, creating strategies to increase engagement, and driving incremental revenue through value‑added offerings.
- Drive fill rates by promoting the Open Enrolment (OE) training courses and certification exams to the existing customer base through upselling, cross‑selling and targeted campaigns.
- Collaborate with product development to address customer feedback and enhance the learning subscription offering.
- Support local sales teams to identify upsell opportunities and potential expansion of learning services.

Qualifications





- Two plus years experience in customer success, account management, or a related role.
- Ability to analyze data and derive actionable insights.
- Results‑oriented with a focus on achieving consumption and renewal targets.
- Customer‑centric mindset with a passion for ensuring customer success.
- Strategic thinker with the ability to develop and execute renewal plans.
- Exceptional communication, interpersonal and relationship‑building skills.
- Self‑motivated with a proactive approach to problem‑solving.
- Familiarity with learning management systems (LMS), subscription‑based business models, and online education platforms is a plus.
- Mastery level in MS Office, Google GSuite or other Office Suite.
- Mother‑tongue Italian speaker; English written and spoken at business level. Any other language is welcome.
- Bachelor's degree in a relevant field would be a plus.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay alignment. Annual/hourly salary is one component of Red Hat’s compensation package. This position may also be eligible for variable incentive premio, sales commission, and/or equity.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal‑opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78sgte