Key Account Manager

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Key Responsibilities

- Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
- Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
- Lead high‑level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
- Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
- Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
- Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
- Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
- Lead cross‑functional teams to deliver innovative, value‑added services and solutions that meet customer needs and promote mutual growth.
- Manage and develop a portfolio of strategic customers, ensuring high levels of retention, satisfaction, and profitable growth.
- Build strong relationships with senior stakeholders and act as the primary customer contact.
- Deliver annual growth targets through account development, active selling, and new business opportunities.
- Lead contract renewals, commercial negotiations, and tender processes.
- Develop and execute Joint Business Plans to improve customer supply chain efficiency and create mutual value.
- Conduct regular business reviews, monitor account performance,



and drive continuous improvement.
- Collaborate with cross‑functional teams to deliver innovative solutions and enhance customer experience.

Profile

- Proven Key Account Management experience with large, strategic customers.
- Background in FMCG, Retail, Supply Chain, Logistics, or related sectors.
- Strong commercial acumen with experience in negotiations and contract management.
- Ability to build trusted partnerships and influence senior decision‑makers.
- Fluent in Italian and English.
- Comfortable travelling regularly within Italy.

Salary and Benefits

Salary 52800 - 63000€ annual gross salary. Level Quadro - CCNL Commercio. All CCNL provided benefits applicable to this level are included.

- Annual Premio of 15%
- Meal Vouchers
- Employee Assistance Programme (EAP)
- Option to participate in company share scheme
- Life Insurance
- Personal Accident Insurance

Skills to Succeed

- Account Management
- Adaptability
- Building Rapport
- Commercial Sustainability
- Customer Experience (CX)
- Customer Partnerships
- Data Storytelling
- Digital Customer Solutions (Dcs)
- Empathy
- Experimenting
- Negotiation
- Our Business
- Relationship Management
- Sales Communications
- Taking Ownership
- Teamwork
- Understand Customers
- Value Propositions

Equal Opportunity Employer

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78sy75