Overview In this role, you will execute service site activities for transformers, ensuring adherence to Hitachi Energy standards and safety guidelines. You will perform installation, commissioning, and routine maintenance, analyzing technical issues on?site or remotely. You will support customer satisfaction by delivering quality service and identifying new service opportunities. You work closely with customers and cross?functional teams to prepare materials, document work, and coordinate subcontractors, aiming to improve operations and service quality. This is a hands?on, field?facing role with a strong focus on safety and customer impact.
Responsibilities Perform installation and commissioning of equipment and routine maintenance independently
Identify technical problems and analyze them on?site or remotely across service categories
Conduct Low Voltage tests at site and electrical cabling for new accessories installation and digital devices

Contribute to customer satisfaction by executing service work per customer order and maintaining relationships
Coordinate materials, parts and equipment availability and quality for service activities
Prepare documentation for customer sign?off and report work done in a timely manner
Troubleshoot simple equipment failures and recommend durable fixes
Provide recommendations to management to improve operations and customer service
Apply safety rules, safe practices, and environmental responsibilities; report unsafe conditions
Coordinate subcontractors for scope
Identify new sales opportunities and communicate them internally
Qualifications Electrical Technical diploma
5+ years of experience in a similar transformers role
Good knowledge of Italian and English
Availability to travel 100% in Italy
Benefits Health insurance
Pension fund
Welfare
Canteen
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