02 ago - Belluno
Infosys
Technical Support Engineer
Location: Breganze, Italy
About us:
Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!
Responsibilities
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
- Performance Monitoring: Monitor and address performance-related issues
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation,
manipulate data, and define enhancements
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Required skills
- Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products
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