Customer Operations Internship — Milan (Hybrid, 6Mo)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78tr6t

Italy Customer Operations Internship | Milan | 6 months | Start date: September/October ****
For our Italian Headquarters in Milan, Amplifon is looking for a talented person to join Italy Customer Operations Team. You will have the opportunity to work with whole marketing dept, knowing deeply customer and seller needs, in order to have a360° vision of business and build up your employability. Furthermore, you will contribute to customer operations strategy implementation to continuously improve the investments efficiency.
We consider interns as responsible team members who can have an impact starting from the day 1.
You'll be in charge of
Managing and coordinating the
customer care channels
and
shops tickets
;
Tracking and monitoring
contact centers quality
;
Tracking and monitoring performance results across the different contact points (TV, Digital, CRM);
Delivering
business and customer care campaigns
, and liaising with
external and internal stakeholders
;
You are the right person if you:
Possess good command of Microsoft Office (Power Point & Excel);
Speak English and Italian fluently and would like to work with multicultural teams;
Are energetic, flexible,



committed and positive;
Are business performance/marketing/analytics passionate and a fast learner.
Besides the challenging and interesting opportunity, we offer:
What else?
Full-time experience,
Monday to Friday from 9am to 6pm (light flexibility can be agreed internally with the team you'll be working with!);
Smartworking
? YES! Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer employees the possibility to work
6 days/month remotely
;
Complete access to our
Learning platforms
to develop your skills through personalized contents.
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.
#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78tr6t