Saint Laurent Client Development Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78vbj2

SAINT LAURENT Client Development Manager
In this role you will drive client engagement and CRM initiatives across the EMEA region, supporting a customer-centric retail network. You collaborate with regional teams, merchandising, and stores to tailor actions to local client behaviors within guidelines. Your work aims to optimize performance, retention, and recruitment through data-driven insights, events, and personalized experiences. This position offers the chance to shape clienteling programs and elevate loyalty for a premium luxury brand.
annual premio opportunity
benefits per national collective agreement
diversity and inclusion initiatives
Analyze customer behaviors and market dynamics to generate actionable recommendations for regional performance and loyalty
Initiate and execute CRM actions for various client segments across markets
Coordinate database selection and calendar planning with regional teams for proactive outreach
Support clienteling actions and events with financial projections, target selection, and post-event evaluation




Collaborate with internal and external partners to plan client activations and experiences
Arrange personalized gifts and experiences for clients within guidelines
Develop Elite business by upgrading lower-tier clients through close collaboration with VIC Manager
Provide in-store training and coaching on Clienteling skills
Explore partnerships for client activations recruitment
Interact proactively with top Elite clients to build loyalty and support the retail team
Market intelligence reporting on competitors' clienteling actions
3-5 years of experience in clienteling or CRM in luxury
Excellent English and local language proficiency
Strong organization and time management
Proactive attitude and strong communication skills
Ability to work independently
Strong analytical and problem-solving abilities
Retail experience, ideally in a management role
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78vbj2