Process Architect Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78wqyu

We are looking for a highly organized and detail-oriented Business Process Specialist to bridge the gap between high-level process strategy and daily execution. In this role, you will work closely with functional SMEs to understand process gaps and work with Senior Process Architects to translate broad process designs into actionable, user-friendly Standard Operating Procedures. Your mission is not just to document how things should work, but to ensure these processes are adopted by the team. You will be the champion of Change Management, ensuring new workflows are understood, embraced, and continuously refined.
Responsibilities
Analyze existing workflows to identify bottlenecks, redundancies, or points of friction. Conduct shadowing sessions, user interviews, and data analysis to identify root causes.
Translate high-level architectural designs into clear, step-by-step Standard Operating Procedures. Design intuitive flowcharts, diagrams, and implementation guides.
Identify and implement AI-driven and automation solutions to streamline workflows, improving resolution times and accuracy.
Monitor adoption rates post-launch; provide targeted support or process adjustments.
Act as the "voice of the user" to leadership, explaining why a process might not be working on the ground.




Build a culture of continuous improvement where team members feel comfortable suggesting changes.
Qualifications & Skills
Minimum 2+ years in Business Analysis, Operations, or Process Improvement; experience in Technology, SaaS, or Fintech is a strong plus.
Highly organized, detail-oriented, and able to manage ambiguity and multiple priorities in a fast-paced environment.
Exceptional writing skills; ability to simplify complex concepts into understandable steps.
Experience in developing and designing process outlines, flowcharts, and implementation procedures (e.g., Lucidchart, Figma, Visio, Miro).
Strong understanding of AI and automation tools to enhance process efficiency and quality.
Familiarity with change management methodologies; ability to facilitate behavioral change and help teams adopt new habits.
Excellent communication and interpersonal skills; able to collaborate effectively across multiple teams and influence stakeholders.
Benefits
Hybrid working model: 3 days per week in office with remote work flexibility.
Opportunity to work on high-impact projects within a fast-growing fintech company.
Supportive culture that encourages ownership, learning, and growth.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78wqyu