It Infrastructure & Operations Manager
Pubblicato il 31-07-2026 - Lexroom in Milano
The role
You are the single point of accountability for internal IT and the workplace as we scale from 200 to 300+ people across 4+ countries. You own device lifecycle, access, company software, and the technical experience of all-hands and internal events. You build the foundations (IdP, MDM, inventory, processes) and make them scale with growth.
We are looking for a builder: someone who has already set up or structured IT ops in a growing company, not only operated a mature stack.
What you will do
Foundations (first months)
Select and set up an IdP (e.g. Google Workspace, Okta) and MDM for device management
Build a complete asset inventory and its lifecycle
Put onboarding/offboarding on a process, with tracked and timely access removal (security-relevant)
Define the support model that fits Milan and the out-of-office teams best as we grow
IT Operations & Support
Point of reference for day-to-day technical support (hardware, software, connectivity) in Milan
Remote support and coordination of local hands for Barcelona, Madrid and Berlin
SLAs and a reusable internal knowledge base
Onboarding / Offboarding & access
Devices and access ready for every new hire's day one, across all countries
Tracked account provisioning and deprovisioning
Asset inventory and lifecycle (purchase, assignment, reassignment, decommissioning)
SaaS & Vendor Management
Ownership of company-level software subscriptions: licenses, renewals, costs, seats
Manage IT vendors (hardware and software procurement), tracking performance and spend
Multi-country hardware logistics: shipping, customs, VAT, local warranties
Workplace & AV
Set up and run audio/video equipment for all-hands and company-wide presentations
Meeting rooms: booking system, microphones, screens, room reliability
Must-have
Experience in IT ops / IT support at a growing company, with at least one setup built or structured independently
Comfort with MDM and an IdP (Google Workspace, Okta or similar)
Vendor and budget management
Comfort with on-site work on AV and events
Fluent Italian and English
Nice-to-have
Experience in multi-country (EU) environments
Exposure to security/compliance frameworks (ISO *****, SOC2)
Spanish or German
Out of scope
Security architecture and compliance policy definition (owned by Eng/Security; you own operational IAM)
Internal software development
Success in the first months
90 days:
onboarding/offboarding on a process and tracked; complete asset inventory; IdP and MDM live; support model defined
6 months:
SaaS map and spend under control with a rationalization plan; device-ready onboarding across all countries within SLA; reliable all-hands and meeting rooms
Rewarding Your Contribution
Annual Salary Range:
€50,000 – €70,000
Equity Package:
Align your growth with the company's long-term success.
Benefits That Matter
Hybrid Work:
Flexibility to balance remote work with in-person collaboration at our Milan HQ.
Health Insurance:
Comprehensive coverage to ensure peace of mind.
Meal Vouchers:
Daily support to make your lunch breaks easier.
Performance Bonuses:
Rewards tied directly to measurable results.
Team Retreats & Off-sites:
Dedicated time to connect, collaborate, and spark bold ideas.
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