Customer Quality Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78xydb

ppAbout Franke We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making.
With around 60 companies, we are at home on five continents.
Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.
/ppThe Franke Home Solutions division is the world's leading provider of smart systems for domestic kitchens.
Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.
/ppAbout The Job To reach our ambitious targets and guarantee the highest quality in our markets, we are currently looking for a Customer Quality Engineer who will be in charge of managing some customers with the objective to reduce the percentage of defectiveness of our products and non-quality costs.
/ppThis role is based in Fabriano (AN), Italy and reports to the Head of Quality Hoods.
/ppYour tasks /pulliEnsure customer expectations and contractual Quality requirements are met, checking their application in all the Project phases; /liliEnsure the continuous improvement processes,



promoting changes aimed at increasing effectiveness and efficiency; /liliEnsure proper interface management with Customers for Quality aspects; /liliContribute to measure customer satisfaction by interfacing the clients on specific projects if needed; /liliEnsure the execution of audits (internal and external) on Projects; /liliEnsure proper improvement action plans as per Customer Satisfaction results; /liliEnsure proper analysis, escalation and management of important quality issues in processes, products and systems installed and/or delivered to customers concerning the project; /liliEnsure the analysis of project-related non-conformities and monitor the implementation of relevant corrections and corrective actions; /liliCoordinate the closure of non-conformities with other relevant Quality units; /liliEnsure that the fulfilment of customer quality requirements is demonstrated and provides relevant evidence to customers, certification bodies and safety authorities; /liliEnsure follow-up across the whole project lifecycle from bidding till the end of the service contract to ensure the expected quality level.
/li /ulpAdditional / Special Duties /pulliGive support and share best practices within the Home Solutions Division; /liliContribute to the Global Quality Strategy by providing all the Project Quality Assurance elements.




/li /ulpRequirements /pulliBachelor's degree in Engineering or equivalent technical background; /lili2 or 3 years of experience within industrial environments on similar Quality roles; /liliFluent in English; /liliStrong teamwork orientation to reach the targets, ability to influence and collaboration across all levels of the organization; /liliGoal oriented, good organizational and planning skills; /liliHigh analytical and problem solving skills; /liliPositive attitude towards the Customer; /liliCapability to understand and manage contractual quality requirements concerning the project; /liliProactive person with good communication skills; /liliKnowledge of root cause analysis tools: 8D, 5Ws, Ishikawa, Six Sigma /liliKnowledge of ISO **** (new edition), ISO ***** (new edition) and ISO *****; /liliProficient at Microsoft Office Suite; /liliGood knowledge of statistical tools (i.e. Minitab); /liliKnowledge of SAP; /liliAble to travel abroad extensively.
/li /ulpWhat we offer you /pulliOpportunity to work in an international and dynamic industrial environment; /liliContinuous training and development in Quality methodologies; /liliExposure to cross-functional projects and collaboration with global teams.
/li /ulpThe compensation package for this position is expected to range between €40,000 and €55,000 gross per year, including a variable premio scheme.
The actual compensation will be determined based on the candidate's experience, skills, qualifications, and the scope of the role, applying objective and gender-neutral criteria, and may be slightly below or above this range.
/ppWe believe that transparency and fairness are essential to building trust, fostering inclusion, and ensuring equal opportunities for everyone.
/ppThis position is covered by the CCNL Metalmeccanici Industria.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78xydb