Account Manager / Senior Account ManagerB Saas & Digital Platforms

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78y9db

p We are supporting a fast-growing international technology company operating at the intersection of SaaS, logistics and global trade with the appointment of an Account Manager or Senior Account Manager based in Milan.
p This is a commercially focused account-management role with ownership of an established portfolio of B2B customers using a technology-led logistics platform.
The objective is to retain and grow those relationships by increasing product adoption, identifying new use cases and converting opportunities into measurable revenue growth.
/pp We are particularly interested in candidates with a strong background in B2B SaaS account management or customer success.
Candidates from closely related digital-platform businesses may also be considered where they can demonstrate direct ownership of an existing B2B portfolio, measurable account growth and experience managing complex client and operational situations.
/pp This is not a pure new-business role or a traditional client-servicing position.
The level of appointment will depend on the candidate's experience, portfolio complexity and commercial track record.
/pp Key responsibilities /pp· Own and develop an established portfolio of B2B customers.
/pp· Deliver measurable revenue growth through retention, renewals, upselling and cross-selling.
/pp· Build trusted relationships with senior client stakeholders and develop multiple contacts across each account.
/pp· Use commercial discovery to understand client priorities, competing platforms, internal tools and additional use cases.
/pp· Monitor account health, product adoption, commercial performance and customer success criteria.
/pp· Lead client onboarding, account planning and quarterly business reviews.
/pp· Work closely with Operations, Product,



Sales and technical teams to resolve issues and improve the customer experience.
/pp· Manage escalations with a commercial mindset while maintaining client confidence.
/pp· Maintain accurate client, opportunity and pipeline data in Salesforce or a similar CRM.
/pp Profile required /pp· At least three years' experience in B2B SaaS account management, customer success or a closely related technology-led digital-platform environment.
/pp· Direct ownership of an existing B2B customer portfolio and accountability for its commercial performance.
/pp· A proven track record in retention, renewals, upselling, cross-selling and revenue growth.
/pp· Clear examples of personally increasing account value through commercial actions rather than relying solely on organic customer growth.
/pp· Strong commercial discovery, account-planning and stakeholder-management skills.
/pp· Confidence working with senior decision-makers and coordinating cross-functional internal teams.
/pp· A commercially driven and analytical approach, with the ability to use client and performance data to prioritise opportunities.
/pp· Professional fluency in Italian and English.
/pp· Eligibility to work in Italy and availability to work regularly from the Milan office.
/pp· Experience in logistics technology, supply-chain software, digital freight or another operationally complex platform would be advantageous, but is not essential.
/pp Senior Account Manager level: Candidates considered at this level should demonstrate ownership of larger or more complex accounts, strong senior-stakeholder exposure and a consistent record of delivering material portfolio growth.
/pp Compensation /pp A competitive base salary aligned with the Account Manager or Senior Account Manager level, together with a performance-related premio.
The final level and package will depend on experience and track record.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78y9db