Technical Success Manager
Pubblicato il 31-07-2026 - Darktrace in Lazio
ppDarktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
/p pDarktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats.
That approach matters more than ever in the era of AI.
Today, our customers depend on us to stay ahead.
/p pAt Darktrace, we are energized by that responsibility.
We work across teams and rally around a shared goal.
We own outcomes end to end - step in, step up and see things through without waiting to be asked.
We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness.
We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
/p pWe invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
/p pOur Values: Own It | Win as One | Raise Our Bar | Move First.
Learn Fast /p h3Job Description /h3 pThe Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.
/p pIn this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.
/p pYou will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.
/p pThis is a hybrid position, with a minimum of 3 days per week in our Milan office or remotely from Rome.
/p h3What will I be doing: /h3 ul liBuild trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
/li liCreate practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
/li liIdentify high-value use cases that make the platform part of everyday security operations.
/li liUse product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
/li liGuide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
/li liLead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
/li liBring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
/li liSurface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
/li liChampion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.
/li /ul h3What Success Looks Like /h3 ul liCustomers are healthier, more engaged, and prepared for renewal and expansion.
/li liTechnical risks are identified early and managed before they affect confidence or outcomes.
/li liCustomers reach value faster after deployment or major use case activation.
/li liYou are recognised by customers and account teams as a trusted, practical technical advisor.
/li /ul h3What experience do I need: /h3 ul liYou have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
/li liYou understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
/li liYou know how to drive adoption, retention, technical value realisation, and customer health improvement.
/li liYou can translate complex technical concepts into clear, practical guidance for customers and internal teams.
/li liYou are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
/li liYou bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
/li liExperience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
/li liFamiliarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.
/li /ul pThis is an opportunity to sit at the centre of customer value, technical strategy, and retention, helping customers turn powerful cybersecurity technology into sustained operational impact.
/p h3Benefits: /h3 ul liFour weeks holiday + all public holidays, /li liAdditional day off for your birthday, /li liAccident, death disability insurance, /li liMeal vouchers, /li liEmployee Assistance Program.
/li /ul pAs a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
/p pDarktrace is an Equal Opportunity Employer.
We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
/p pDarktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.
If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
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