Ict Microsoft 365 Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ypi3

In this role, you design and enhance Microsoft Dynamics 365-based CRM solutions to support Sales, Marketing, and Service. You translate business needs into scalable digital solutions and drive process digitalization, system integration, and ongoing optimization of the digital ecosystem. You work with cross-functional teams and external partners to ensure high-quality delivery and governance. This position sits within a forward-looking group focused on sustainability, connectivity, and innovation in thermal comfort and energy solutions.
salary starting from 36,000 gross per year
travel up to 25%
equal opportunity employer
inclusive work environment
transparent reward practices
Lead configuration, customization, and enhancement of Dynamics 365 across Sales, Marketing, and Service modules
Collaborate with Product Owners, Business Analysts, Developers to translate requirements into technical solutions
Design and maintain integrations between Dynamics 365 and SAP, Oracle, AWS, and Adobe AEM
Develop and maintain custom entities, workflows, plugins, and Power Platform components
Support full application lifecycle:



requirements, design, development, testing, deployment, and post-go-live
Ensure solution quality and reliability through testing and continuous improvement
Act as Dynamics 365 SME, promoting best practices and governance
Coordinate with external partners to ensure delivery quality and standards
Bachelor in Computer Science, Engineering, Information Systems, or related field
4+ years of hands-on Dynamics 365 customization, configuration, and development (Sales, Marketing, Service)
Experience digitizing and optimizing commercial/customer-facing processes
Strong expertise in Dynamics 365 customization (entities, forms, views, workflows, plugins, Power Automate, Power Apps)
Knowledge of integration patterns with SAP, Oracle, AWS, or Adobe Experience Manager
Experience with agile, product-oriented environments
Fluent English; willingness to travel up to 25%
Dynamics 365 and/or Power Platform certifications are a plus
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ypi3