Customer Service Advisor Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ytna

ppWe are seeking a proactive, positive, and resilient individual with proven active listening skills and a natural ability to manage relationships and communications with both external clients and internal stakeholders.
/p pThe ideal candidate is solution-oriented, able to work independently, and committed to delivering outstanding service throughout every stage of the process.
/p pbThis role is 100% on-site at our Italian HQ in Agrate Brianza, Italy.
/b /p h3What You'll Be Doing: /h3 ul liProcess all types of local orders, order confirmations, returns and credits accurately to deliver goods within agreed timescales /li liManage communications and relationships with external customers and internal ensuring quality and responsiveness.
Proactive communication via phone and email in a helpful and professional manner is required /li liCapture and Analysis of feedback and complaints, other analyses as required /li liSupport vigilance processes /li liProvide management information /li liUpdate and maintain customer contract pricing in ERP /li liWork proactively as part of the Customer Service team, helping the team achieve its goals and develop /li liSupport cross training of other team members /li liOrder stocks to replenish the local warehouse in Monza, to maintain safety stock levels /li liCoordinate the pick, pack and ship of customer orders seamlessly and promptly within agreed time frames /li liOrganise and keep all storage areas safe, secure, clean and tidy /li liOversee import of goods,



cooperate with import agency /li liPrepare all in and out stock documentation as well as stock checks /li liSchedule and monitor delivery/courier services /li liOrder packaging materials /li liCooperate with waste-management company /li liEnsure continuous improvement to processes and systems /li liEnsure all health and safety and quality procedures are always followed /li liInvoicing / correcting / credit notes issuing /li liReconcile the sales ledger balance sheet /li liMaintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.
/li /ul h3What Experience Skills You Will Need: /h3 ul liAble to work on own initiative, self-starter and as part of a team /li liAbility to work to tight deadlines with accuracy and detail /li liIntermediate to Advanced Excel skills /li liFluent knowledge of Italian, both spoken and written /li liProven track record in a customer service role preferably in medical devices /li liGraduate with an ambition to build a career in an innovative medical device company.
/li liKnowledge of ERP system /li liAdditional languages (English, German, French or Spanish) /li /ul h3What We Can Offer You: /h3 ul liGlobal appreciation platform to recognise colleagues around the globe /li liFantastic opportunity to work with highly talented teams and individuals and grow with the business /li liBeing part of an organisation you can be proud to work for changing the lives of millions of people!
/li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ytna