Specialist - Milano
Pubblicato il 31-07-2026 - Experteer Italy in Milano
ppIn this Specialist role in Milan, you drive store performance by leading a multidisciplinary team and optimizing customer journeys.
You'll monitor KPIs, oversee omnichannel services, and ensure high standards across makeup, skincare, fragrance, and Sephora Collection.
You'll develop talent, align daily activities with goals, and collaborate with cross-functional partners to deliver measurable results.
This position offers a chance to shape in-store excellence within a global beauty community.
/pullicompetitive tailored welfare offers /lilifree beauty product gifts /liliemployee discounts on Sephora products /lililearning and growth opportunities /lilidynamic, inclusive culture /liliSephora Stands community initiatives /liliTrack qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and omnichannel services (Sephora+, Click Collect, App download) /liliMonitor team performance and define corrective actions /liliLead the department team and develop members' skills /liliMaintain quality standards across department offerings (makeup, skincare, fragrance, Sephora Collection)
and provide technical training /liliResolve disputes and foster team spirit to achieve goals /liliBrief the team on results and monthly objectives; guarantee best Customer Journey and respect for guidelines /liliMonitor and share daily results with Store Manager and team /liliEnsure compliance with company procedures and commercial policies /liliManage in-store services performance (internal, external) and organize the Booxi platform /liliCoordinate daily with Trade Communication for store events and activities /liliSupport Managers in daily activities and contribute to store's commercial and HR strategy /liliManage stockroom and optimize stock levels aligned with replenishment cycles /liliEngage in events, masterclasses, and Digiclass activities in-store /lili3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in dynamic, multinational retail /liliKnowledge of key commerce KPIs and budget management, analysis, and daily reporting /li /ul /p #J-*****-Ljbffr