Small Business Relationship Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78yuuy

ph3Job Summary /h3 ul liTo manage and sustain a portfolio of business customers, building long-term relationships founded on efficient and reliable support for their business.
/li liThe jobholder will be responsible for business development both with new customers and with existing customers.
/li liA primary objective is to cross sell the full Corporate product set.
/li liCustomer acquisition to be at the centre of focus of the jobholder.
/li liIn conjunction with Product/Credit Manager, strong focus on delivery of portfolio sales and income targets and high quality service.
/li liTo ensure full compliance and adherence to Absa Group policies.
/li /ul h3Job Description /h3 h3Sales and Service /h3 ul liTo proactively relationship manage a portfolio of Small Business customers with the view of nurturing and growing the relationship.
/li liDevelop and implement sales strategies to deepen product detention within existing customer base and promote cross selling opportunities.
/li liDetermine the products that are most effective in meeting customer's needs and be able to propose them, at short notice, both reactively and proactively.
/li liIncrease the market share through consistent acquisition of new to bank clients.
/li liWork with specialists like Trade Finance and Treasury to maximize sale of these products to customers.
/li liDeliver an excellent customer service in order to improve NPS and ensure adherence to Absa Service standards.
/li liManage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers.
/li liProduce call reports in agreed format for all scheduled significant business meetings, these should be filed in the call memo section of the customer credit file.
/li liEnsure development of and revisions to Customer Relationship Plan.
/li liArrange company visits and undertake product presentations where appropriate.




/li liDevelop and maintain links with local business community.
/li liPromote use of digital channels.
/li /ul h3Business Management /h3 ul liResearch, create and follow up on a target list for potential new business.
/li liIdentify priority customers using the Customer Relationship Plan to assess their present and potential needs.
/li liMaintain a high standard of Operational Control including adherence to Risk Management Control Document (RMCD) guidelines, KYC STM procedures and other bank policies.
/li liTo ensure all Bank Policies in relation to Regulation, Compliance and Legal are fully always adhered to.
/li liTo review refer lists on a daily basis and within the set time frame.
/li liEnsure all accounts within portfolio are linked on CID and data held comply with the Bank standards.
/li liEnsure creation of Credit Applications.
/li liDelinquent Accounts to be monitored and attended promptly to decrease impairment rate.
/li liBe fully involved in the customer on boarding and Account Opening process.
/li liAttend team meetings and contribute fully, including suggestions for ways of improving customer service.
/li /ul h3People Management Team Working /h3 ul liBuild effective relationships with branch staff and key support functions.
/li liShare knowledge experience and best practice with other team members.
/li liWork cross functionally with the key service providers to ensure seamless service to our customers.
/li liCreating an environment as per the values of Absa.




/li liDepending on business contingencies, you may be called upon to perform other duties assigned to you by Management.
/li /ul h3Self /h3 ul liAgree on the Business objectives.
/li liPursue self-development to increase personal effectiveness acknowledging strengths and areas for development.
/li liDemonstrate the values of Absa.
/li /ul h3Preferred Education /h3 ul liDegree in Banking, Finance, Business Administration, Marketing, Economics or a related field.
/li liPartly ACCA qualified would be considered an advantage.
/li /ul h3Preferred Experience /h3 ul liDegree holder with a minimum of 1 year's relevant experience in Relationship Management, Business Development, Sales, Customer Service or Banking; or /li liA minimum of 3 years' experience within the banking or financial services sector is highly desirable.
/li /ul h3Knowledge Skills /h3 ul liGood knowledge of branch based products and services frequently used by Corporate/Business Banking customers including features, and set?up arrangements.
/li liGood knowledge of internal instructions/procedures.
/li liGood knowledge of the roles and responsibilities of other members of the Relationship Team/Corporate Relationship Support Team.
/li liAwareness of the products and services offered by the Personal Sector, including features and requirements to set up products.
/li liGood knowledge of the Bank's service standards.
/li /ul h3Technical Competencies /h3 ul liRelationship skills /li liSales and negotiation skills /li liGeneral Corporate skills /li liProduct skillsCommunication skills /li liWhere appropriate, specialist industry knowledge of a particular industry /li /ul h3Behavioural Competencies /h3 ul liResult Driven /li liCommunicate Effectively /li liProblem Solutioning /li liBusiness Ethics /li liTeamwork /li /ul h3Education /h3 pHigher Certificate: Business, Commerce and Management Studies.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78yuuy