Guest Services Manager
Pubblicato il 31-07-2026 - Royal Caribbean Group in Bardi
ppGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.
This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.
/p h3Qualifications: /h3 ol liHotel Director/Hotel General Manager background in a cruise line (shipboard) /li li2-3yrs of hotelier experience /li liAdditional languages is an advantage (Spanish, Italian, Portuguese, French, German) /li /ol h3Duties and Responsibilities: /h3 ol liTakes the lead in owning and delivering an exceptional guest experience while embracing an ambassador's role in tutoring other divisions on the key drivers of these standards.
Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.
/li liResponsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests.
Maintain a detailed knowledge of all key performance indicators,
guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.
/li liEffectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.
/li liEffectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.
/li liAssigns duties and responsibilities to team members.
Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.
/li liComprehensive knowledge of Customs and Immigration policies and procedures.
The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance /li /ol /p #J-*****-Ljbffr