Overview Join Schneider Electric's high?impact Enterprise Customer Success Management team and help shape the future of digital infrastructure for some of our most valued clients across Europe. We're passionate about empowering our customers to unlock the full power of EcoStruxureIT—moving beyond monitoring to proactive, data?driven strategies that keep their operations resilient, efficient and ready for what's next.
Responsibilities Build deep, consultative relationships with VIP customers, guiding them from post?sale onboarding through ongoing success and value realization.
Lead regular check?ins and strategic business reviews, ensuring customers are on track to meet their unique goals and KPIs.
Dive into customer challenges and ambitions, delivering tailored advice, best practices, and proactive recommendations for platforms like DataCenterExpert, ITAdvisor, NetBotz, and ITExpert.
Spot new opportunities for customer growth—whether it's e?learning, advanced services, cloud migration, or custom integrations—and connect clients with the right solutions.
Partner with Licensing&Renewals; teams to drive seamless renewals and ensure customers are always supported by the latest software and services.
Share actionable feedback and insights with our Commercial, Product, and Technical Support teams to continuously elevate the customer experience.
Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the Sales and Renewals teams.
Collaborate across the organization—working hand?in?hand with regional EcoStruxureIT leaders, Sales, Services, and Product Management to deliver unified, world?class support.
Stay ahead of industry trends,

guiding customers through software updates and helping them leverage new features and capabilities.
Champion customer success by aligning solution strategies with business objectives and ensuring every interaction delivers measurable value.
Identify customer case studies and recruit potential advocates to serve as references.
Key Skills Customer Success — intermediate level; ensuring clients achieve desired outcomes throughout their journey.
Customer Orientation — intermediate level; anticipating needs and delivering proactive support.
Customer Satisfaction — intermediate level; monitoring health metrics and addressing concerns before they escalates.
Customer Advocacy — intermediate level; championing client needs internally to drive product and service improvements.
Communication — developing level; articulating value and updates clearly to diverse stakeholders.
Customer Engagement — developing level; building rapport and maintaining consistent touchpoints.
Collaboration — developing level; partnering across teams to deliver seamless customer experiences.
Problem Solving — developing level; resolving issues quickly while maintaining customer trust.
Qualifications Bachelor's degree and at least 5 years' experience in the software industry, ideally supporting enterprise clients.
Strong networking skills—you're comfortable troubleshooting connectivity (TCP/IP, SNMP, etc.)

and navigating complex IT environments.
Deep familiarity with Schneider Electric solutions like DataCenterExpert, ITAdvisor, NetBotz, and ITExpert is a distinct advantage.
Solid understanding of data center systems—UPS, cooling, power distribution, and energy management—to speak your customers' language.
Commercial acumen: you know how to uncover needs, identify expansion opportunities, and drive business growth.
Customer?obsessed: you're committed to helping clients maximize the value of their EcoStruxureIT investment and become champions for our solutions.
Fluent in English, ready to support a diverse, international client base.
A collaborative leader who thrives on teamwork and is eager to contribute to our shared success.
Benefits Health and life insurance for you and your family.
Paid time off, parental and care leave.
Flexible work options that prioritize balance and well?being.
Support for chronic conditions and confidential counseling.
Competitive base salary with short?term and sales incentives.
Opportunities to own company shares.
Ongoing performance and development conversations, mentorship, and learning platforms.
Inclusive, caring workplace with recognition programs and volunteer leave.
Equal Opportunity Employer Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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Enterprise Customer Success Manager - Europe

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