Senior Client Advisor - Montenapoleone

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ppA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
/p pMaison Valentino believes in a colleague?centric approach, where our contribution and behaviours as individuals are the secret of our success as a community.
Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
/p h3Position: Senior Client Advisor - Montenapoleone /h3 pAs a bSenior Client Advisor /b, you will act as a true brand ambassador, delivering an exceptional luxury experience while driving outstanding commercial performance.
This role requires a highly accomplished sales professional with a proven track record in luxury retail, a deep understanding of client development, and a strong ability to build long?term relationships with local and international clientele.
/p pYou will be responsible for consistently exceeding sales objectives, mastering all key performance indicators, and cultivating a high?value client portfolio through personalized engagement strategies, private appointments, and proactive client outreach.
In addition, you will play a key role in supporting boutique management by sharing best practices and contributing to the development of less experienced team members.
/p h3Key Responsibilities /h3 h3Sales Excellence Business Performance /h3 ul liConsistently achieve and exceed individual sales targets while contributing to the overall boutique performance.
/li liDemonstrate expert knowledge of all retail KPIs, including sales productivity, average transaction value, units per transaction, conversion rate, cross?selling, and client retention metrics.
/li liProactively identify and maximize every sales opportunity, leveraging both appointment?based selling and walk?in traffic.




/li liDrive business growth through a strategic and entrepreneurial approach to client acquisition and development.
/li liMaintain a strong commercial mindset, constantly seeking opportunities to elevate sales performance and client engagement.
/li /ul h3Client Development Clienteling /h3 ul liBuild, manage, and continuously develop a substantial portfolio of high?potential and high?value clients.
/li liEstablish long?term relationships through personalized and proactive clienteling activities.
/li liOrganize and conduct regular private appointments, VIP experiences, and exclusive selling sessions tailored to individual client needs.
/li liUtilize all available CRM tools to monitor client activity, identify business opportunities, and execute targeted outreach initiatives.
/li liDeliver highly personalized experiences that reflect the Maison's standards of excellence and reinforce client loyalty.
/li liFollow up consistently with clients to drive repeat purchases and strengthen long?term engagement.
/li /ul h3Client Experience /h3 ul liDeliver an elevated and memorable luxury experience throughout every stage of the client journey.
/li liAct as a trusted style advisor by providing expert product knowledge and personalized recommendations.
/li liAnticipate client needs and create bespoke solutions that exceed expectations.
/li liEnsure impeccable boutique standards while maintaining a client?first mindset at all times.




/li /ul h3Team Contribution Leadership Support /h3 ul liAct as a role model within the boutique, embodying the values, service standards, and sales excellence of the Maison.
/li liSupport the Boutique Management team by sharing expertise, best practices, and commercial insights.
/li liMentor and guide junior Client Advisors, contributing to their development through coaching and on?the?job support.
/li liCollaborate with colleagues to create a high?performing and results?driven team environment.
/li liEncourage a culture of client?centricity, accountability, and continuous improvement across the boutique.
/li /ul h3Profile /h3 ul liSignificant experience in luxury retail sales, ideally within an international luxury fashion or lifestyle brand.
/li liProven track record of consistently exceeding sales targets and delivering exceptional commercial results.
/li liStrong understanding and management of retail KPIs and performance drivers.
/li liEstablished client portfolio with demonstrated success in client acquisition, retention, and development.
/li liExceptional relationship?building, communication, and influencing skills.
/li liPassion for luxury, fashion, and delivering world?class client experiences.
/li liHighly proactive, entrepreneurial, and results?oriented mindset.
/li liAbility to thrive in a fast?paced and demanding luxury retail environment.
/li liStrong team spirit and willingness to support the growth and development of colleagues.
/li liFluent in English; additional languages are considered a strong asset.
/li /ul pThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78z7bj