Deputy Manager Customer Experience & Sales

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78zqbk

Overview
Deputy Manager Customer Experience & Sales.
Be part of PVH, the growth platform for Calvin Klein and Tommy Hilfiger.
PVH connects global brands to consumers with a shared vision and plan, driving fashion forward for good as one team.
The Team
Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures store performance and optimal client experience by managing and supporting the Sales Team with training, coaching, and feedback.
The Position
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
Train and coach the team on standards, including customer service, product placement, and efficient time management.
Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
Monitor key performance indicators (KPIs) for continuous improvement,



using company reports to analyze trends and identify areas for enhancement.
Provide recommendations for action based on the analysis of sales performance.
Ideal Candidate
Experience as Senior Sales Associate
Preferably 1-2 years' experience in similar role within structured environment
Highly developed business acumen
Ability to take a "big picture" view of a situation
Good communication and collaboration skills and abilities
Highly detail oriented and organized in work
Fluent in Italian and basic English.
Be valued
At PVH, we recognize that our people are our greatest asset.
We prioritize health, happiness, and wellbeing by offering a comprehensive benefits package.
We aim to create a culture of care that fosters loyalty, commitment, and belonging.
Benefits
Balance – Work Smart: flexible working model focused on trust, connection, collaboration, and community.
Hybrid setup and working hours that vantaggi you.
Health & Wellbeing – wellbeing programs, premium subscription to Headspace, volunteering programs.
Develop – PVH University curates and delivers training programs for ongoing professional and personal development.
Be at the forefront – stay connected to our brands and participate in market launches with employee discounts.
Inclusion and Diversity
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community with a sense of belonging.
Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78zqbk