Service & Spare Parts Specialist
Pubblicato il 31-07-2026 - Tenova in Bardi
ppJob description: We are looking for a brilliant Service Spare Parts Specialist with a strong passion for technology and the motivation to work in a multicultural, international, and challenging environment characterized by high technological complexity.
A background in CNC machine tools and service operations is highly desirable.
You will be involved in a growth and professional training path, supported by senior colleagues, to ensure optimal management of after-sales activities.
Your role will include assisting customers with the supply of spare parts and technical upgrades.
The ideal candidate doesn't just send out quotations—you actively follow up, maintain close contact with the customer, and find effective ways to persuade them to finalise the purchase.
Experience in the service field is essential, and it is preferable that you are currently working in a service department within the CNC machinery sector.
You should enjoy being in close contact with the workshop environment, where you can see and physically interact with the machine tools you support through spare parts and service.
Curiosity and a strong willingness to learn—both in the workshop and on job sites—are key traits.
Additionally, you should be able to read and interpret user and maintenance manuals, mechanical drawings, and electrical schematics.
Familiarity with Siemens systems is a strong advantage.
Knowledge or experience with artificial intelligence tools is also preferred.
A proactive mindset, strong communication skills, and the ability to build trust and close deals are essential for success in this role.
/ph3Key Responsibilities /h3ulliBuild and maintain consistent and positive relations with customers /liliPrepare and issue technical and commercial offers /liliReceive and process purchase orders /liliCollect job status information from assigned resources and provide feedback to customers /liliMonitor open accounting issues /liliCollaborate proactively with Agents and local representative offices /liliProvide feedback to Executive Management /li /ulh3What we ask for /h3ulliAt least Secondary School Diploma in Engineering (mechanical or electrical or automation) /liliFluent English (written and spoken) is required, knowledge of other languages is desirable /liliGood Office skills (Excel, Word) and ERP (SAP) /liliWillingness to travel occasionally, for short periods /liliCustomer Satisfaction attitude and mindset /li /ulh3What we offer /h3ulliThe opportunity to contribute to Pomini activities with a direct impact on business performance /liliA dynamic and international environment where ideas are valued and innovation is encouraged /liliContinuous learning opportunities through training, exposure to new technologies and cross-functional collaboration.
/liliHybrid working model according to company policy and role requirements /liliPerformance Management through an annual appraisal and development process /liliCompany canteen available on site /liliSupplementary healthcare coverage /liliWell-being initiatives to support employees /li /ulh3Profile description /h3ulliAt least Secondary School Diploma in Engineering (mechanical or electrical or automation) /liliFluent English (written and spoken) is required, knowledge of other languages is desirable /liliGood Office skills (Excel, Word) and ERP (SAP) /liliWillingness to travel occasionally, for short periods /liliCustomer Satisfaction attitude and mindset /liliThe candidate is presently working in service department or has experience in the service department /liliHas experience in the machine tools industry, preferably CNC machine tools /liliCan easily read and understand mechanical drawings, electrical diagrams, operator and maintenance manuals, mechanical and electrical component manuals.
/liliIs familiar with AI and digital tools /liliLikes to be hand on the job /liliIs curious and eager to learn also in the work shop or in the job sites /liliIs humble to listen customer needs and brilliant to propose alternative solutions to customers /liliIs resilient and tenacious, doesn't give up easily /liliThe ideal candidate is driven, persistent, and skilled in building trust and closing deals through consistent engagement and strategic communication /li /ulpFor the position, the starting gross annual salary will be from € ******, with the final offer determined based on the candidate's seniority, experience, and skills, as well as the outcome of the selection process.
/ppWorkplace: Castellanza (VA) /p /p #J-*****-Ljbffr