Customer Service

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ppAt Lilly, the work is demanding because patients are waiting.
We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters.
Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.
This is hard, urgent, selfless work—but it's work worth doing.
If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
/ph3Job Summary /h3pAs a Customer Service Representative at Eli Lilly Italia S.p.A., you will be the primary point of contact for our customers, providing exceptional support and ensuring their inquiries and needs are met with professionalism and efficiency.
/ph3Job Responsibilities /h3ulliRespond to customer inquiries via phone, email, and other communication channels, providing accurate and timely information regarding products, services, and company policies.
/liliResolve customer complaints and issues effectively and empathetically, escalating complex cases to appropriate departments when necessary.
/liliMaintain detailed records of customer interactions and transactions in the CRM system.
/liliCollaborate with internal teams, including sales, marketing, and medical affairs, to ensure a seamless customer experience.
/liliIdentify and suggest improvements to customer service processes and procedures.
/liliAdhere to all company compliance and regulatory guidelines.
/liliParticipate in ongoing training and development programs to enhance product knowledge and customer service skills.
/li /ulh3Job Qualifications /h3ulliHigh school diploma or equivalent; a bachelor's degree is a plus.
/liliProven experience in a customer service role, preferably within the pharmaceutical or healthcare industry.
/liliExcellent communication skills, both written and verbal,



in Italian and English.
/liliStrong problem-solving abilities and a customer-centric approach.
/liliProficiency in Microsoft Office Suite and CRM software.
/liliAbility to work effectively in a fast-paced and dynamic environment.
/liliStrong organizational skills and attention to detail.
/liliEmpathy, patience, and a positive attitude.
/li /ulpLilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions.
If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance.
Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
/ppLillydoes not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
/ppActual compensation will depend on a candidate's education, experience, skills, and geographic location.
The anticipated wage for this position is /pp€42,450 - €62,260 /ppFull-time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance).
/ppIn addition, Lilly offers a comprehensive vantaggi program to eligible employees, including the following benefits: /pullieligibility to participate in a pension plan /lilivacation benefits /lilieligibility for healthcare benefits /liliflexible benefits (if applicable) life insurance and death benefits /lilicertain time off and leave of absence benefits /liliwell-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities) /li /ulpLilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78zu50