Partner Solutions Architect, CX

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Overview
Are you passionate about enabling partners to build differentiated solutions that transform customer experience and workforce productivity? As a Partner Solutions Architect focused on Amazon Connect and Amazon Quick, you will work with AWS Consulting and Technology Partners to help them develop, architect, and bring to market solutions built on these services. You will provide technical guidance, develop enablement content, and support go‐to‐market motions that drive partner‐originated business and deliver value to end customers across EMEA.
Key Responsibilities
Provide architectural guidance to AWS Partners building solutions with Amazon Connect (omnichannel contact center, conversational AI, real‐time analytics, workforce optimization) and Amazon Quick (AI‐powered work automation).
Enable partners to develop technical capabilities, achieve AWS competencies, and create differentiated offerings in customer experience and business productivity.
Design and deliver technical enablement content: reference architectures, workshops, hands‐on labs,



and recorded sessions targeted at partner technical teams.
Support partner go‐to‐market motions by providing technical thought leadership and solution validation for partner‐originated opportunities.
Collaborate with AWS Partner account teams, professional services, and commercial sales to bridge partner capabilities with customer demand.
Build prototypes, demos, and proof‐of‐concept solutions that partners can replicate and customize for their customers.
Represent partner needs to AWS service teams, influencing roadmaps and advocating for features that accelerate partner success.
Contribute to the Partner Solutions Architecture community through knowledge sharing, mentoring, and hiring.
Experience & Qualifications
Experience with Amazon Connect or similar Contact Center as a Service (CCaaS) solutions.
Hands‐on experience with conversational AI, natural language processing, or chatbot development.
Knowledge of AI/ML ser

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78zvc5