Inside Sales Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/790v8q

ppbInside Sales Lead /b /p pbLocation: /b Malnate (VA), Italy (Hybrid) /p pbReporting To: /b Sales Manager /p h3Key Responsibilities /h3 ul liLead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites. /li liFoster a culture of accountability, collaboration, continuous improvement, and customer focus. /li liMonitor workload, performance, and development plans to ensure effective team execution. /li liServe as the primary point of contact for selected strategic customers and key accounts. /li liBuild strong customer relationships to ensure high levels of satisfaction and responsiveness. /li liSupport customer escalations and coordinate timely resolution of complex issues. /li liOversee the complete order-to-delivery process for external and intercompany customers. /li liEnsure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records. /li liSupport Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle. /li liAct as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics, and Finance. /li liCoordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met. /li liSupport Sales and Operations Planning activities through effective communication and execution. /li liOversee export activities, international shipments, customs documentation, and licensing requirements. /li liEnsure compliance with company policies, trade regulations, export controls, and applicable legal requirements. /li liManage activities related to defense and controlled products where applicable. /li liIdentify opportunities to improve customer service, order management, and commercial processes.



/li liDevelop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency. /li liDrive process standardization and best practices across locations. /li /ul h3Qualifications /h3 h3Education Experience /h3 ul liBachelor’s Degree or equivalent professional experience. /li liMinimum 5 years of experience in Sales Administration, Customer Service, Commercial Operations, or Order Management. /li liPrevious experience leading teams in a multinational manufacturing environment is strongly preferred. /li /ul h3Technical Skills /h3 ul liStrong understanding of commercial processes, order management, and customer service operations. /li liExperience with ERP systems (SAP, Oracle, or equivalent). /li liAdvanced Microsoft Office skills. /li liStrong understanding of export documentation and international trade processes. /li liFluent Italian and English. /li /ul h3Leadership Competencies /h3 ul liCustomer-centric mindset. /li liStrong people leadership and coaching skills. /li liExcellent communication and stakeholder management capabilities. /li liAbility to influence across functions without direct authority. /li liStrong organizational and problem‑solving skills. /li liResults-oriented approach with a focus on continuous improvement. /li /ul h3Compensation /h3 pbSalary Range (Annual Gross): /b €55,000 – €60,000 /p pbVariable Component: /b Profit‑sharing scheme, in line with company performance and applicable agreements /p h3Benefits /h3 ul liWelfare benefits by the TERZIARIO National Collective Agreement (CCNL) /li liSupplementary health insurance /li liFlexible working arrangements / lavoro da remoto options /li liAdditional local benefits, including professional and non‑professional accident insurance /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/790v8q