Senior Customer Success Manager – Strategic Accounts

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/790vso

Responsibilities

- Ensure customer satisfaction, retention, and growth by delivering proactive, high‑value, and personalized support throughout the customer lifecycle within our data centers.
- The Customer Success Manager (CSM) is the primary point of contact for the client for all types of requests.
- Manage customer communications (maintenance, events, incident management, improvement areas, technical work).
- Monitor and improve customer satisfaction.
- Manage client tickets using DATA4’s tools related to CSM activity.
- Identify cross‑sell/up‑sell opportunities (e.g., hands & eyes, contract upgrades, DR services, cloud services).
- Internal coordination: Be the voice of the customer internally, contributing to continuous improvement in services, processes, and communication.

Requirements

- Proven experience in customer relationship management within data centers.
- Managing Key Accounts
- Strong listening and needs analysis skills.




- Ability to coordinate and manage projects and external service providers.
- Project management capabilities.
- Proficient with standard office tools.
- Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.
- Excellent verbal and written communication skills.
- Strong customer service mindset, diplomacy, and attention to detail.
- Ability to simplify technical topics for various audiences.
- Experience managing a technical client portfolio.
- Proficient with ITSM and CRM tools.
- Fluent in local language; Fluent in English.
- Versatility and open-mindedness.
- Pragmatism and adaptability.
- Strong interpersonal skills and active listening.
- Decision‑making ability.
- Analytical and synthesis skills.
- Methodical and detail‑oriented.
- Team spirit.
- Good stress management.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/790vso