Technical Support Engineer Italy (North)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791g3g

Zhejiang Sanhua Refrigeration Industry Group is a leading supplier of components for Refrigeration and Air Conditioning. The company is listed on the Shenzhen stock exchange and employs more than 20.000 people worldwide. Sanhua provides globally advanced automatic control and heat exchanger solutions to OEM and Wholesalers with a dominant market position in Asia and United States.

Following sustained periods of growth and exciting plans for development, our subsidiary, Sanhua International Europe is opening new challenging positions to enforce its sales team.

Technical Support Engineer - Micro Channel Heat Exchangers

ITALY

Our Offer:

- Competitive base salary
- Attractive performance-based premio
- Company tools and benefits
- Professional training
- Excellent career development opportunities

Responsibilities

- Management of technical requirements from customers in Commercial HVAC and Data Center Cooling, leading to selecting the best solution in close collaboration with Product Development and R&D; departments.
- Follow up projects from “customer request” to “mass production”, anticipating and resolving technical roadblocks throughout sales process.
- Collaborating with commercial team members to identify key customers, opportunities; assess needs and recommend solutions.
- Able to provide hands-on experience both pre and after sales.
- Working closely with new product developers to fully understand all key features and provide suggestions for improvement and usability in customer applications.




- Collaborating cross-functionally to develop and execute sales strategies and launch products and applications to key customers.
- Providing pre-sale product/technical support to ensure proper product specification and selection as needed.
- Visiting key customers (along with local Sales Managers) to provide application/system level technical assistance/guidance.
- Attending conferences, exhibitions and in general work on technical materials aimed to the promotion of our technologies and products.

Requirements:

- Engineering degree with strong knowledge of thermodynamics, HVAC systems, and applied refrigeration
- Minimum 5 years of experience in technical support and/or product management roles, ideally within a sales department. Experience in heat exchangers is an advantage.
- Result-oriented mindset, with the ability and willingness to analyze and act upon business results.
- Experience working in an international environment with diverse cultures, perspectives, and backgrounds
- Willingness to travel approx. 30% of time, primarily within Europe.
- Proven ability to build successful business relationships with external customers and partners, as well as internal colleagues across Sanhua.
- Strong communication and presentation skills, including proficiency with MS Office products.
- Self-motivated with ability to prioritize tasks, manage multiple projects and work effectively within a complex matrix organization.
- Fluent English and Italian; additional European languages are highly desirable.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791g3g