Store Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791l69

Reporting to Head of Retail, the Store Manager at Leica Store Milano is responsible for leading a team in achieving store sales targets and KIPs and driving highly engaging customer journeys.

The ideal candidate is an inspiring leader with an entrepreneurial and customer-centric mindset who motivates, coaches, and develops a high-performing team while creating an environment that delivers an exceptional experience for our customers. Being a great ambassador of the brand, the Store Manager will uphold the Leica values and always ensure of operational excellence.

Responsibilities include but are not limited to

Customer Service and Sales

· Focus on driving sales and business development whilst meeting store KPIs.

· Lead the team in providing the best service and experience possible to every customer.

· Coach the team in building and developing ‘customer for life’ relationships with customers and understanding and prioritising customer value and needs.

· Support and educate the team in dealing with customer complaints and issues effectively and professionally, securing a positive outcome in line with our brand values.

· Prepare and analyse sales reports and KPIs regularly; create and execute action plans to drive performance.

· Support the local store marketing and customer engagement initiatives and events; monitor their impact on sales, customer acquisition and loyalty.

Store Operations

· Monitor and analyse the performance of products to maximise sales opportunities.

· Evaluate stock levels regularly and place orders promptly to secure product availability.





· Follow inventory and security procedures to minimise stock loss and effectively deal with stock discrepancies.

· Manage staff rotas, absences and holidays to ensure the store is effectively resourced and sales goals are met.

· Ensure all cash, POS and other systems procedures are strictly adhered to and properly executed by all team members.

· Maintain Leica standards and follow procedures at all times across the store in merchandising, service, stock management and back-office activities and be the main contact for health and safety in the store.

People Management

· Lead the team to achieve store targets by positively communicating sales, service targets and results, providing updates and ensuring that the team understands their individual roles in delivering these targets.

· Create a culture of continuous learning and improvement within the store team; deliver coaching, training and development and performance management when required.

· Maintain the Leica way and ensure all staff adhere to our brand values, dress code and company standards.

· Actively liaise, communicate and develop good relationships with key people throughout the business to drive store success.

Brand Ambassador





· Act as a role model for the team and others across the company with a brand knowledge that is second to none.

· Develop and maintain excellent professional relationships and liaise with brand representatives regularly to ensure full compliance with visual, people and service standards.

· Represent the brand and network with guests at store events and activities to promote Leica’s image, the brand and its products.

· Attend and network at external events to build and develop relationships to increase brand awareness, boost traffic to the store and corresponding increase in business.

Qualification, Experience and Skills

· Proven Store Manager or similar experience ideally in premium or luxury retail.

· Demonstrated success in meeting and exceeding targets and driving sales growth.

· A strong team leader and people manager with an entrepreneurial mindset and passion for exceptional customer service.

· Strong retail operation experience and financial acumen.

· Excellent communication, interpersonal and organisational skills.

· Flexible and resilient with an ability to thrive in a fast-paced and dynamic environment.

· Great knowledge and passion for photography and TV; strong technical understanding is a plus.

· Intermediate in Microsoft Office.

Fluent in spoken and written LOCAL LANGUAGE is a must. Fluent in English is a must

Additional information

- CCNL Commercio
- Salary Range 35k -50k €
- Performance Incentive program (MBO) aligned with individual and business objectives.
- 7 euro per Meal Voucher per working day

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791l69