Receptionist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791s9m

**Overview** When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. **Responsibilities** As a Receptionist with Hines, the primary function is to perform reception tasks and assist Office Management. Responsibilities include, but are not limited to: - Move-in and move-out practices, ensuring a quality welcome for tenants.
- Site inspection of the structure for tenants.
- Structure tour of the shared areas (e.g. gym order, coworking, bike room) and their good maintenance.
- Organize and supervise the shared areas.
- Use of the PMS and support in the implementation of the PMS itself and the App.
- Creation and coordination of events within the structure.
- On-site marketing support for activities/communications/branding.
- Finance side support for reviewing tenant payments/unpaid balances/balance sheets.
- Management of complaints by tenants.
- Communication of move-outs for timely re-marketing.
- Point of reference for on-site safety and system updating.
- Receive shipments and parcels for tenants.
- Key Contact person in case of on-site collection of parcels.
- Inspections of small maintenance interventions/deficiencies: e.g., Remote control/cooling system malfunction and coordination with handy person.
- Reporting malfunctions/interventions required within the shared areas.




- Collection of requests/delivery of upselling services from tenants (e.g. tents/kitchen & linen pack).
- Restaurant reservations.
- Booking services: baby-sitting, dog sitting, food and flower/theater delivery.
- Concierge services and advice on activities in the area (restaurants, hairdressers, etc.) and related reservations if requested.
- Verify that maintenance work conducted for tenants is conducted promptly.
- Taxi booking/rental car delivery/other tenant notifications.
- Delivery and collection of tenants' laundry (this if not conducted directly by the laundry).
- When booking coworking spaces: check the order of the operating spaces for the devices.
- Tour the structure and check the state of cleanliness.
- Setting of internal procedures and best practices.
- Site inspection of the apartments during the move in-move out phase and signing of the delivery and redelivery reports.
- Setting up reports as required by Operations Manager. **Qualifications** Minimum Requirements include: - Speaking at least two languages fluently (Italian and English), a third language is a plus.
- Confident with the use of technology.
- Good PR skills both with tenants and with representatives of commercial activities in the area and collaborators of procurement services.
- Knowledge of the systems present in the structure and is available in case of night alarm.
- Basic administrative knowledge (based on our needs.
- Available to work on shifts, during public holidays, and weekends.
- Possibility of being transferred to other buildings for future openings.
- Available via business WhatsApp number. **Language**: - Italian and English (preferred) Work Location: In person

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791s9m