Front Office Agent Hotel

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791wg1

**Who We Are** We are a renowned group in the hospitality sector, currently managing two prestigious 4-star hotels in the heart of Florence. Our first hotel, opened in 2017, has built a solid reputation for service excellence and high guest satisfaction. We are now preparing to open our second luxury property, which aims to become a new benchmark for hospitality in Florence’s historic city center. To ensure impeccable service from the very first guest interaction, we are looking for a **Front Desk Agent** to join our Front Office team. **Role Objective** **Main Responsibilities**
- Greet guests with professionalism, courtesy, and attention.
- Handle check-in and check-out procedures promptly and accurately.
- Provide detailed information about hotel services, the city, and local events.
- Manage phone and online bookings through the hotel’s management software.
- Keep arrival and departure records updated.
- Collaborate with other departments to ensure maximum guest satisfaction.
- Handle complaints or special requests with timely and effective solutions.
- Ensure the reception area and guest information materials are tidy and presentable. **Mandatory Requirements**
- High school diploma or university degree in tourism/languages (preferred).
- At least 1 year of experience in hotels of a similar or higher category.
- Excellent command of English (B2 level or higher).




- Excellent command of French and/or German (B2 level or higher).
- Knowledge of a third foreign language is considered a plus.
- Operational knowledge of major hotel management software (e.g., Opera, Protel, Mews, etc.).
- Familiarity with major OTA channels and booking systems. **Technical and Soft Skills**
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and stress management.
- Attention to detail and accuracy in administrative tasks.
- Teamwork and cross-departmental collaboration skills.
- Flexibility with work shifts, including weekends and holidays.
- Discretion, reliability, and strong customer orientation.
- Passion for hospitality and commitment to service excellence. **Why Join Our Team?**
- Become part of a dynamic and growing hospitality group in the heart of Florence.
- Gain professional experience in a luxury property focused on quality and detail.
- Work in a stimulating and collaborative environment committed to service excellence.
- We offer a competitive compensation package and real opportunities for professional growth. Contratto di lavoro: Tempo pieno, Tempo indeterminato, Tempo determinato
Durata contratto: 12 mesi Retribuzione: €1.200,00 - €1.500,00 al mese Disponibilità: - Festivo
- Turnazioni
- Turno diurno
- Turno notturno Lingua: - inglese (Obbligatorio)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791wg1