The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

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MAIN RESPONSIBILITIES

Welcome clients with a warm and hospitable greeting;

Build strong relationships with clients in order to discover their needs and wishes;

Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

Manage customer queues through a dedicated app on Hermès devices;

Support the Sales Associates Team by helping schedule their appointments and customer visits;

Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

Bachelor’s degree preferably with a linguistic or fashion/luxury focus;

Fluency in Italian and English. A third language will be considered an advantage;

Proficient with Excel / IT tools;

Willing to work with expected full-time working hours;

Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile;

Excellent interpersonal and communication skills, with a customer service orientation;

Team player mentality to build meaningful relationships and ability to work autonomously;

Availability, flexibility and dynamism to function in a high-pace environment;

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. xlwpduy

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.

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Welcomist Internship - Boutique Milano

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