IT Support Coordinator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791yt6

**About the role**:
**Duties & Responsibilities**
- Provide on-site technical support to office-based users, troubleshooting both hardware and software issues;
- Set up and configure new computers, including deploying pre-configured system images and ensuring full functionality;
- Troubleshoot basic network connectivity issues and liaise with Network Operations staff for escalated problems;
- Perform additional support tasks as directed by management, including asset labelling, inventory management, report preparation, equipment setup and testing;
- Ensure proper functioning of peripheral hardware such as printers and promptly resolve any related technical issues;
- Collaborate with IT teams to coordinate system updates, hardware replacements, and other infrastructure improvements;
- Provide video conferencing support, managing Teams, Zoom, and Webex sessions using Cisco technologies;
- Record and document technical procedures, incidents, and resolutions for internal reporting and future reference; **Skills, Requirements & Qualifications**
- Degree in Computer Engineering or equivalent practical experience in IT support;
- 2 to 5 years experience in a similar function;
- Proficient in English (written and verbal) and Italian language is advantageous;
- Skilled in ServiceNow (ITSM) and Microsoft cloud solutions including Azure, Intune, Autopilot, and SCCM;




- Advanced knowledge of Windows operating systems and antivirus solutions;
- Solid understanding and hands-on experience with Active Directory;
- Knowledge of core networking protocols including TCP/IP, DHCP, and DNS;
- Strong background supporting IT systems in large-scale enterprise settings;
- Excellent customer service mindset with a proactive approach to solving user issues;
- Capable of working under pressure in fast-paced settings with adaptability and composure;
- Proven multitasking and prioritisation abilities;
- Experienced in inventory control and asset tracking. **Workplace & Environment**
- Exciting opportunity to be a key part of successfully delivering a position as part of an Olympic Games team;
- Fast paced, high impact working within a multi-national environment impacting a global sporting event;
- Operations are based in the Olympic Warehouse in Milan;
- Flexibility in Tempo pieno shift work including evening and weekends;
- Subject to national/international criminal background checks;
- This is a freelance opportunity that commences in early January 2026 until late February 2026. **Additional** - Guide to Olympic Acronyms: - OBS: Olympic Broadcasting Services
- IBC: International Broadcast Centre **Our Commitment to Diversity**:

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/791yt6