Senior Customer Success Manager – Strategic Accounts

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79278j

ph3Responsibilities /h3 ul liEnsure customer satisfaction, retention, and growth by delivering proactive, high‑value, and personalized support throughout the customer lifecycle within our data centers. /li liThe Customer Success Manager (CSM) is the primary point of contact for the client for all types of requests. /li liManage customer communications (maintenance, events, incident management, improvement areas, technical work). /li liMonitor and improve customer satisfaction. /li liManage client tickets using DATA4’s tools related to CSM activity. /li liIdentify cross‑sell/up‑sell opportunities (e.g., hands eyes, contract upgrades, DR services, cloud services). /li liInternal coordination: Be the voice of the customer internally, contributing to continuous improvement in services, processes, and communication. /li /ul h3Requirements /h3 ul liProven experience in customer relationship management within data centers. /li liManaging Key Accounts /li liStrong listening and needs analysis skills.



/li liAbility to coordinate and manage projects and external service providers. /li liProject management capabilities. /li liProficient with standard office tools. /li liBasic knowledge of data center technologies: power, cooling, physical security, network connectivity. /li liExcellent verbal and written communication skills. /li liStrong customer service mindset, diplomacy, and attention to detail. /li liAbility to simplify technical topics for various audiences. /li liExperience managing a technical client portfolio. /li liProficient with ITSM and CRM tools. /li liFluent in local language; Fluent in English. /li liVersatility and open-mindedness. /li liPragmatism and adaptability. /li liStrong interpersonal skills and active listening. /li liDecision‑making ability. /li liAnalytical and synthesis skills. /li liMethodical and detail‑oriented. /li liTeam spirit. /li liGood stress management. /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79278j