Convention Manager - Excelsior Hotel Gallia
Pubblicato il 02-08-2026 - Marriott International in Milano
**Additional Information**
**Job Number**26044507
**Job Category**Sales & Marketing
**Location**Excelsior Hotel Gallia a Luxury Collection Hotel Milan, Piazza Duca D'Aosta 9, Milan, Milano, Italy, 20124
**Schedule**Tempo pieno
**Located Remotely?**N
**Position Type** Management **JOB SUMMARY** Supports the Priority Meetings Strategy and identifies and sources group leads that will meet at the Convention & Resort Network of hotels. Provides management of accounts that have potential group opportunities for Network hotels that have been identified and supplied by the Senior Manager of Analysis for the Convention & Resort Network. These accounts and/or specific meetings are considered high-value by the hotels due to: group/meeting size, catering contribution, arrival/departure patterns, and meeting dates held during need times, holidays, or traditionally slow timeframes. Manages the overall lead process, implementation of group initiatives, partnering with intermediaries as appropriate, providing on-going account service in the group segment, and closes coordination with field account team on activities relating to the group segment. **CANDIDATE PROFILE** Education and Experience Required: - High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Preferred: - 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management.
- Account management experience.
- Experience selling large complex group business.
- Team-based selling experience.
- Property knowledge of Convention & Resort Network hotels **CORE WORK ACTIVITIES** **Managing Sales Activities**
- Implements the overall Priority Meetings Strategy for the Convention & Resort Network of hotels.
- Provides account management support for accounts focused on group segment with high-value meeting opportunities that will be identified by the Senior Manager of Analysis for the Convention & Resort Network.
- Maintains mostly telephonic relationship with each accounts’ key group buyers (large and small), intermediaries, and other buyers globally who impact the accounts’ group buying process - either directly or through development of global account team members.
- Provides project management oversight on the implementation of account-related initiatives in the group segment.
- Handles all aspects of the group lead management process including: activities related to the customer presentation, timely and thorough correspondence with all hotels regarding lead status, and working with booking channels to help close the business
- Retains, expands and grows account revenue through account growth and margin management
- Sources leads to non-Network hotels for a booking fee.
- Provides ongoing quality control of account data,booking fees and management reporting in all sales systems and tools
- In partnership with the Enterprise Sales Team (EST), the role will execute sales deployment strategies that maximize the utilization of available sales resources.
- Leverages appropriate corporate (e.g., Global Account Directors, eCommerce, Marketing) and market resources (e.g., Group Sales within the Sales Offices, Property Sales Leadership) to establish pull-through and sustainment of account strategies and selling solutions at the local property level
- Coordinates and manages large group transactions (in Network and outside of the Network) with Group Sales in the Sales Offices and with sales managers in the hotels, on behalf of customers.
- Develops and achieves operating budgets and manages controllable expenses.
- Leverages methodologies, technical expertise and business knowledge across the Network of hotels
- Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction.
- Applies the principles of strategic account management and team-based selling.
- Performs other duties, as assigned, to meet business needs. **Building Successful Relationships**
- Manages relationships with the buyers of the accounts that book the largest and highest-valued leads to optimize account reach and share.
- Serves as account’s “local service guarantee” by establishing that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers’ 100% satisfaction.
- Acts as the customer advocate through understanding account business objectives, needs and opportunities.
- Identifies emerging business opportunities and risks in the market to determine strategic Sales and Marketing implications and provide feedback to key stakeholders (e.g., Enterprise Sales Team, Americas/Network Leadership, Group Sales within the Sales Office); partners with key stakeholders in account planning and dete