IT Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/792xwl

IT Support Specialist The IT Support Specialist plays a crucial role in maintaining an organization's technology infrastructure and ensuring end-users can work productively. They provide technical assistance for computer systems, hardware, software, and networks, acting as the first line of support to resolve issues and answer questions .

Key Responsibilities The day-to-day duties of an IT Support Specialist are diverse, balancing technical problem-solving with user interaction.

- Technical Support & Troubleshooting:
- Provide first-level and sometimes second-level technical support to users via phone, email, chat, or in-person .
- Diagnose and resolve problems with computer hardware, software, printers, and network connectivity .
- Troubleshoot issues related to operating systems (Windows, macOS, and sometimes Linux) and common business applications .
- System & Network Administration:
- Install, configure, and maintain desktops, laptops, and other IT equipment .
- Assist with the setup and maintenance of network infrastructure, including user account management in Active Directory, and troubleshooting issues like Wi-Fi, VPN, and email .
- Monitor system performance to ensure reliability and minimize downtime .
- User & Asset Management:
- Set up user accounts, manage passwords, and configure access permissions .
- Assist with onboarding new employees by preparing workstations and providing training on IT systems and best practices .
- Maintain an inventory of IT equipment and software licenses .
- Documentation & Escalation:
- Log, track, and document support requests and their resolutions using a help desk ticketing system .




- Escalate complex or unresolved issues to senior IT staff or vendors .

Essential Skills & Qualifications A successful IT Support Specialist blends technical knowledge with strong interpersonal skills.
- Technical Proficiency:
- Operating Systems: Deep understanding of Windows and macOS; familiarity with Linux is a plus for some roles .
- Networking: Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi .
- Key Systems: Experience with Microsoft 365, Active Directory, and remote support tools is highly valued .
- Hardware: Proficiency in troubleshooting and repairing computer hardware and peripherals like printers .
- Core Competencies:
- Problem-Solving: Strong analytical and critical thinking skills to diagnose and resolve complex technical issues .
- Customer Service: Excellent verbal and written communication skills to explain technical concepts clearly to non-technical users .
- Organization: Strong time management and documentation skills to manage multiple tickets and maintain accurate records .
- Education & Experience:
- A high school diploma is often the minimum requirement; however, an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred by many employers .
- Previous experience in a help desk or IT support role is highly preferred, typically ranging from 1 to 4+ years depending on the seniority of the position .
- Industry certifications like CompTIA A+, Network+, Security+, and Microsoft certifications are a significant advantage, demonstrating foundational knowledge and specialized skills .

Job Types: Full-time, Tempo parziale Pay: €19.00 - €30.31 per hour

Work Location: In person

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/792xwl