Customer Service
Pubblicato il 02-08-2026 - Biotecnologie - Farmacia - Chimica in Comune di Sesto Fiorentino
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.
This is hard, urgent, selfless work—but it's work worth doing. If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Job Summary As a Customer Service Representative at Eli Lilly Italia S.p.A., you will be the primary point of contact for our customers, providing exceptional support and ensuring their inquiries and needs are met with professionalism and efficiency.
Job Responsibilities Respond to customer inquiries via phone, email, and other communication channels, providing accurate and timely information regarding products, services, and company policies.
Resolve customer complaints and issues effectively and empathetically, escalating complex cases to appropriate departments when necessary.
Maintain detailed records of customer interactions and transactions in the CRM system.
Collaborate with internal teams, including sales, marketing, and medical affairs, to ensure a seamless customer experience.
Identify and suggest improvements to customer service processes and procedures.
Adhere to all company compliance and regulatory guidelines.
Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
Job Qualifications High school diploma or equivalent; a bachelor's degree is a plus.
Proven experience in a customer service role, preferably within the pharmaceutical or healthcare industry.
Excellent communication skills, both written and verbal,
in Italian and English.
Strong problem-solving abilities and a customer-centric approach.
Proficiency in Microsoft Office Suite and CRM software.
Ability to work effectively in a fast-paced and dynamic environment.
Strong organizational skills and attention to detail.
Empathy, patience, and a positive attitude.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lillydoes not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
€42,450 - €62,260
Full-time equivalent employees may also be eligible for a company premio (depending, in part, on company and individual performance).
In addition, Lilly offers a comprehensive benefit program to eligible employees, including the following benefits:
eligibility to participate in a pension plan vacation benefits eligibility for healthcare benefits flexible benefits (if applicable) life insurance and death benefits certain time off and leave of absence benefits well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.