Client Advisor - Venice

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/795mhq

Position

Bulgari Italia is searching for a new Client Advisor for its Store in Venice.

Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Job responsibilities

Sales and Services

- Maximize sales opportunity arising from every store entrance
- Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers. This includes, for instance, participating in networking events.
- Contribute to the achievement of Key Performance Indicators (KPIs).
- Manage all clients/prospects entering the store for any reason (browsing, purchase, after-sales, complaints).
- Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
- Handle the sales process according to established service standards (from initial Welcome to final Packaging).

CRM (Customer Relations Management)

- Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs.
- Proactively develop prospects within the CRM database, leveraging social aptitude and networking activities.
- Execute all one-to-one CRM activities as per Store Director's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance).

Other Activities

- Apply all sales-related procedures and guidelines (security, fiscal, legal, etc.).
- Ensure that all front-of-shop areas are tidy, clean,



and products are displayed in adherence to Visual Merchandising guidelines.
Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored.

Profile

Desired Skills and Experience

- Exceptional selling skills.
- Proven experience luxury retail sales.
- Genuine passion for the Brand
- Proficiency in computer skills (MS Office Suite).
- Fluent in English and Italian.

Personal Competencies

- Ownership
- Impact Driven
- Priority Management
- Strong Interpersonal skills and outstanding customer orientation
Strong teamworking and networking attitude

BVLGARI
MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/795mhq