Helpdesk Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/796gez

Location:
La Spezia, Italy

Security Clearance:
NATO Secret

Deadline for Application:
21.04.2026 r.

Taskings:

- Executing day‑to‑day First Level support of CMRE Communication and Information Systems (CIS) ashore and at sea.
- Installing or removing hardware and/or software, and associated connections, using supplied installation instructions and tools.
- Conducting tests and correcting malfunctions.
- Documenting results in accordance with agreed procedures.
- Assisting with the evaluation of change requests.
- Contributing to investigations of problems and faults concerning the installation of hardware and/or software and confirming the correct working of installations.
- Applying tools, techniques, and processes to administer, track, log, report on, and correct configuration items, components, and changes.
- Assisting with audits to check the accuracy of information and undertaking any necessary corrective action under direction.
- Providing 1st line system administration support at the Centre and to deployed installations (e.g., Centre Research Vessels), in coordination with system and network administrators.




- Assisting in user‑facing incident resolution and performing system maintenance under the supervision of 2nd line support.
- Proactively monitoring the assigned systems and alerting relevant second line support in case of performance degradation or downtime.
- Generating availability reports and statistics to ensure full service‑provisioning visibility.
- Advising management on corrective or procurement actions required to resolve detected weaknesses in system performance.
- Remaining up‑to‑date with IT technologies and trends from an end‑user perspective to enable state‑of‑the‑art support to a scientific workforce.
- Performing other related duties as required.

Additional information:
If you are interested, for further information, please contact the point of contact for this offer.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: (phone hidden)
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, (email hidden)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/796gez