Digital Client Service Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/796we9

JOB PURPOSE

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A member of the Client Services team supporting client contacts through calls, chat, and email, while managing omni-channel client interactions across the EMEA region. The role combines high-quality client assistance with a strong sales approach, ensuring personalized support, product guidance, and proactive sales opportunities. The position also involves coordinating cross-functional interactions with EMEA stores and corporate departments to deliver a seamless and elevated client experience focused on client satisfaction, loyalty, and business growth.

RESPONSIBILITIES

Embrace a culture that puts the client experience first and foremost

Execute strategies that drive client retention, engagement and repeat purchases

Maximizing use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp

Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint

Responding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued

Focus on sales targets acting as a true Brand Ambassador within our virtual boutique.

Assist clients with all post sale inquiries including delivery, returns, repairs, and refunds

Work to quickly resolve all issues affecting clients' orders and in a professional manner by communicating with boutiques and concessions

Engaging in active listening with callers,



confirming or clarifying information and diffusing angry clients, as needed

Partner with Client Service Team Leader to elevate incidents as appropriate

Partner with Store Operations in supporting the management of client queries, including complaints, requests for post‑sale assistance, availability and other merchandising requests

Attend educational seminars to improve knowledge, performance and sales strategies

Understanding and striving to meet or exceed both service and sales KPIs while providing excellent consistent Client Service

Be the voice of our Groups Client Service team, by providing a high level of luxury service

KNOWLEDGE AND SKILLS

Passion to connect with clients and cultivate personalized relationships to drive sales

Exceptional Client Service, active listening, and verbal and written communication skills, professional phone voice

Understanding of xlwpduy company products, services, and policies

Proficiency with computers, especially with CRM software, and strong typing skills

Ability to ask inquisitive questions and diffuse tense situations

Strong time management, decision-making and multitasking skills

Adaptability and accountability

Fluency in English and Italian is mandatory

Fluency in French or Spanish or German or Turkish or Arabic is required in both written and oral form

Any experience level

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/796we9