ph3Education, Experience, And Qualifications /h3 pbObsessed by Science. Entrepreneurial by Nature. United by Purpose. /b /p pDiasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. /p pAs the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. /p pWhen you join Diasorin, you are not just filling a role. You are helping build what comes next. /p h3Why Join Diasorin /h3 ul liBuild What Matters Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide. /li liInnovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact. /li liGrow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development. /li /ul h3Job Scope /h3 ul liEnsure adequate technical and application support by intervening with Customers promptly and professionally. /li liStarting from the pre-installation phase, retrieve the necessary information in order to manage, follow and develop the activities related to the installation and the entire post-sales cycle of Field. /li liComply with company procedures in order to contribute to the optimization of resources and in compliance with the work of other company entities. /li /ul h3Key Duties And Responsibilities /h3 ul liPerforms repairs, preventive maintenance, electrical checks and HW/SW updates of the instruments in the times and ways defined by the Area Service Managers in harmony with the Customer's needs; /li liInstalls and tests the instruments at the Customers' premises. Uninstalls and/or moves after decontamination according to company procedures in the times and ways defined by the Area Service Managers; /li liPerforms Start-up of the entire system and training after installation, in accordance with DSI-SOP- , for complete routine start-up; /li liInstallation of methods, including for new kits, on the instruments at the Customers' premises and correlation activities of results in installations with technological changes or takeover by competitors in support of Marketing and Sales; /li liOverall analyses the progress of the Customer's determinations, of the correct laboratory procedures (calibrations, QC, maintenance) and highlights risks for the business linked to actions of the competition,

liaising with the Area Service Managers; /li liManages the integration and optimization of systems from an IT perspective (host / middleware connections, Beyond Trust, basic configurations, reference / normal values and workflows); /li liDevelops demos in cooperation with Marketing and Sales; /li liInstallation of ELISA protocols and document management in accordance with Corp-GOP- and Corp-GOP ; /li liGuarantees the Availability service scheduled by the Area Service Managers and tracks any telephone or on-site support outside of hours to the Customer on SALESFORCE in accordance with Corp-GOP- ; /li liKeeps up to date on the instrumentation, technical solutions adopted, TN and TB, Apparound management; /li liPerforms Corporate Assessments on the product lines on which he is trained; /li liReports his activity using the SALESFORCE software in accordance with Corp-GOP- and Corp-GOP- ; /li liManages its spare parts warehouse, keeping correct accounts, forwards unused or faulty spare parts to be returned to the reconditioning center within the timeframes established by GOP; /li liKeeps the assigned measuring instruments updated and in perfect working order, including the return within consistent times of those to be calibrated; /li liWhen requested, supports the CSC in answering the phone to the Customer on site or remotely; /li liCollaborates with Admin Dispatch in planning emergency calls, informing the Customer of their arrival time; /li liPerforms troubleshooting on products, ensuring compliance with the IFU and reports any complaints to the CC body, following the entire process until closure, in accordance with Corp-GOP- and DSI-SOP- ; /li liThe SyS Field in carrying out the activity will comply with the general safety instructions contained in DSI-ATTACH- ; /li liEnsures follow-up to the Customer for technical/application issues and provides constant feedback on pending situations in accordance with DSI-SOP- . /li /ul h3Education, Experience, And Qualifications /h3 h3Education / Specialization: /h3 ul liTechnical Background /li liHigh school diploma or degree (Engineer or Biological Science) /li /ul h3Experience: /h3 ul liExperience in the after-sales field (technical/Application). Laboratory field is a preferred option. /li liAlternatively, other after-sales experiences in the medical sector are acceptable. /li /ul h3Technical Competencies:

/h3 ul liUsage of tools to carry out technical assistance and specialist support activities /li liBasic knowledge of IT tools (Mail, Office, application SW, etc ...). /li liBasic Knowledge of connectivity and cybersecurity aspects /li /ul h3Soft skills: /h3 ul liPositive attitude in managing customer relations /li liProblem solving approach /li liSpirit of initiative /li liSense of Responsibility for achieving the objectives /li /ul h3Language: /h3 pEnglish is a requirement in order to follow Corporate Training and understand technical documentation. /p h3Location: /h3 pModena, Emilia-Romagna (Italy) /p h3Travel Availability: /h3 pYes, within the assigned Territory and occasionally in other territories (Italy) /p h3What We Offer /h3 ul liPermanent employment contract /li liClassification under the Chemical-Pharmaceutical CCNL (Italian national collective bargaining agreement) /li liGross annual base salary from € 41.225,80 /li liVariable compensation linked to the achievement of objectives /li /ul pActual pay is set on objective criteria: seniority, distinctive skills, scope of responsibility. /p pAt DiaSorin, we are committed to supporting the well‑being of our employees every day — which is why we complement compensation with a comprehensive set of benefits: /p ul liCompany car (business and personal use) /li liFeel Good – DiaSorin for You: a dedicated well‑being program offering initiatives, services, and opportunities designed to support you every day /li liA benefits package guaranteed by the Chemical-Pharmaceutical CCNL, including a supplementary pension fund and supplementary healthcare coverage /li liCompany welfare plan offering flexible benefits you can tailor to your needs /li /ul pDiasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide. /p pDiasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. /p pThis posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction. /p pIndividuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact /p /p #J-18808-Ljbffr

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