Adoption Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79774x

Your Role At A Glance * Define and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions. * Design scalable, multichannel adoption journeys – self?service, virtual agents, human touchpoints – centered on customer experience. * Lead and orchestrate complex adoption programs with full accountability for timelines, priorities, and outcomes. * Align and mobilize cross?functional teams (Product, Tech, Customer Success, Operations, Marketing) without direct authority, driving execution and impact. * Translate strategic goals into concrete operational plans, tracking progress and measuring results. * Champion lateral thinking and innovation – finding unconventional approaches to boost engagement and product adoption. * Leverage usage data, customer feedback, and qualitative insights to continuously optimize adoption paths. * Build, develop, and empower the adoption team, fostering professional growth and a strong sense of ownership. What skills are we looking for? * Industry track record – 5–8 years minimum in a comparable role within B2B markets, preferably in services or high?tech products, with proven ability to drive measurable outcomes across complex, multi?stakeholder environments. * Structured execution – proven ability to manage complex end?to?end initiatives: clear roadmaps, sharp priorities, consistent delivery. * People management – experience leading, motivating, and growing teams. * Data?driven mindset – ability to dive deep into usage data, behavioral patterns, and customer feedback to surface insights and guide decisions.



* Cross?functional influence – the ability to deliver results through teams and stakeholders without direct reporting lines. * Comfort with ambiguity – confident decision?making and direction?setting even with incomplete information. * Stakeholder communication – clarity, authority, and the ability to align across all levels of the organization. * Think outside the box – genuine drive for innovation, experimentation, and creative problem?solving. * Invent & simplify – talent for cutting through complexity and designing adoption journeys that are clear, effective, and scalable. Skills Skills matter – but they're not enough. We look for leaders who embrace challenges as catalysts for growth and who bring our values to life through the way they work. * ENTREPRENEURSHIP – the engine behind everything we do. We push to excel, innovate, and raise the bar – for ourselves and for the company. We are proactive, accountable, and customer?obsessed, always ready to challenge the status quo and deliver extraordinary results. * INNOVATION – our north star. We navigate a world rich in diverse experiences, knowledge, and perspectives – and we're not afraid to experiment or fail. We build environments where bold ideas thrive.



* INCLUSION – the foundation of how we relate to one another. Every individual brings a unique story and perspective. We champion a workplace where differences are not just accepted – they're valued. Why join us? We believe that investing in our people is what fuels a culture of excellence, innovation, and responsible business. We're a tech company, and our way of working reflects it. We foster a dynamic environment where innovation, growth, and wellbeing aren't separate goals; they're part of everyday life. This is not just a set of tasks – it's a platform to express your talent, experiment boldly, and make a real difference. * WELLBEING – we take the short week seriously. Friday afternoons are yours. Add to that a flexible, personalised welfare plan packed with benefits designed around your life. * FLEXIBILITY – we run on trust, not timecards. No clocking in or out. Work in a flexible, hybrid way – and we'll give you everything you need to stay productive and connected from anywhere. * DEVELOPMENT & GROWTH – we invest in people, not just roles. You'll follow a tailored development programme designed to grow your skills and amplify your impact on company goals. * DIVERSITY & INCLUSION – we don't just tolerate differences; we build with them. You'll work in a collaborative, respectful environment where leadership is grounded in trust and every talent is given space to grow. * IMPACT – we work with purpose. We're committed to creating shared value – for our customers, our partners, and our communities. Sustainability and innovation aren't add?ons; they're built into everything we do. #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/79774x