Technical Service Support Manager
Pubblicato il 01-08-2026 - Hemro Group in Italia
Act as a primary contact for all external stakeholders, specifically distribution partners for all service and technical requests
Address and funnel customer warranty claims in CRM tool
Work closely together with Technical Product Managers and the Sales Coordination Team and leverage synergies to collaborate
Travel to partners for on-the-ground technical trainings and launch support like roadshows, exhibitions or Hemro offices
Build strong relationships with internal stakeholders, including engineering, manufacturing, marketing, sales and ensure cross-functional collaboration
Drive operational excellence by leveraging and enhancing information flows
Provide relevant customer and market feedback for continuous product enhancements
Be part of the efforts to put together technical training materials – like servicing, how-to, product descriptions and more
Travel time approx. 40%
Engineering background with min. 3 years proven experience as Technical Services Manager or similar role, preferably the coffee industry (e.g., roaster, café manager, wholesale or operations manager for roasted or green coffee)
Hands-on, problem-solving mentality
Structured and organized attitude
Exceptional communication and presentation abilities, with a focus on a clear, customer-centric approach
Motivated to work in an international team
Proficient in English